Senior Enterprise Success Manager

Terrific Innovation LTD.; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Terrific Innovation LTD. in Paris (Hybrid) is seeking a Senior Enterprise Success Manager to lead strategic enterprise relationships across Europe, coordinating cross‑functional initiatives and driving platform adoption to achieve measurable business outcomes.

You will partner with Product, Engineering, Sales, Marketing, and Leadership to ensure large customers realize value, renew, and expand, while shaping Terrific's Enterprise Success practice and processes.

Qualifications

• 5+ years of experience managing enterprise customers in SaaS, commerce, media, technology, or digital platforms.
• Experience working with complex enterprise organizations and multiple stakeholder groups.
• Fluency in both French and English.

Responsibilities

• Manage a portfolio of strategic enterprise customers across their lifecycle.
• Build trusted relationships with executive sponsors and key stakeholders.
• Lead onboarding, implementation, adoption, and ongoing success planning.
• Develop success plans aligning customer objectives with business outcomes.
• Drive platform adoption, engagement, and long-term satisfaction.
• Coordinate cross-functional discussions across internal teams.
• Identify opportunities for account expansion and new use cases.
• Lead Quarterly Business Reviews (QBRs) and executive presentations.
• Monitor health, usage trends, and success metrics to address risks.
• Collaborate with Sales on renewals, expansions, and strategic planning.
• Provide structured customer feedback to Product and Engineering.
• Help build Terrific's Enterprise Success processes and best practices.

Skills

Enterprise relationship management

Strategic thinking

Executive stakeholder management

Cross-functional collaboration

Tools

HubSpot

Job description

See something that should exist? Build it.
See a better way? Do it.

At Terrific, every role directly impacts how we grow from product to revenue to customer experience. We’re building the next generation of social commerce through live shopping powered by real-time data and AI.

And we believe customer data should belong to the brands who earn it — not third-party platforms.

Senior Enterprise Success Manager

Location: Paris, France (Hybrid)

About Terrific

Terrific is building the future of AI-powered social commerce.

We enable brands, retailers, publishers, media companies, and marketplaces to create interactive shopping experiences directly on their own websites—combining live video, AI agents, creators, and content into a seamless commerce experience while maintaining ownership of their customer relationships and first‑party data.

Our customers include leading global brands and enterprise organizations, and we're looking for exceptional people who enjoy solving complex challenges while building long‑term strategic partnerships.

The Opportunity

We're looking for a Senior Enterprise Success Manager to lead strategic enterprise relationships across Europe.

This role goes beyond traditional customer success. You'll become a trusted advisor to executive stakeholders, coordinate cross‑functional initiatives, drive platform adoption, and identify opportunities to grow long‑term partnerships.

You'll work closely with Product, Engineering, Sales, Marketing, and Leadership to ensure our largest customers achieve measurable business outcomes while helping shape the future of our Enterprise Success organization.

What You'll Own

• Manage a portfolio of strategic enterprise customers throughout their lifecycle.
• Build trusted relationships with executive sponsors and key customer stakeholders.
• Lead customer onboarding, implementation, adoption, and ongoing success planning.
• Develop success plans that align customer objectives with business outcomes.
• Drive platform adoption, engagement, and long‑term customer satisfaction.
• Coordinate technical discussions, product requests, and issue resolution across internal teams.
• Identify opportunities for account expansion, additional use cases, and commercial growth.
• Lead Quarterly Business Reviews (QBRs) and executive business presentations.
• Monitor customer health, usage trends, and success metrics to proactively address risks.
• Partner closely with Sales on renewals, expansions, and strategic account planning.
• Represent the voice of the customer by providing structured feedback to Product and Engineering.
• Help build and continuously improve Terrific's Enterprise Success processes and best practices.

You'll Work Closely With

• Enterprise Sales
• Product Management
• Engineering
• Solutions & Implementation
• Marketing
• Executive Leadership

We're Looking For Someone Who

• Has 5+ years of experience managing enterprise customers in SaaS, commerce, media, technology, or digital platforms.
• Has experience working with complex enterprise organizations and multiple stakeholder groups.
• Is comfortable building relationships with both executive leaders and operational teams.
• Think strategically while remaining highly organized and execution-focused.
• Is proactive, resourceful, and comfortable working in a fast‑paced startup environment.
• Communicates fluently in both French and English.
• Has experience leading customer implementations, digital transformation projects, or strategic technology deployments.
• Enjoys building scalable processes and improving the customer experience.

Nice to Have

• Experience working with media organizations, broadcasters, publishers, retailers, or enterprise brands.
• Experience with e-commerce, live commerce, AI platforms, creator technologies, or customer engagement solutions.
• Familiarity with HubSpot
• Experience using multiple AI tools
• Experience partnering with Product and Engineering teams in an agile environment.

Why Join Terrific?

At Terrific, you'll have the opportunity to help shape how some of the world's leading organizations engage with their audiences through AI-powered commerce experiences.

You’ll work alongside a collaborative, international team, partner directly with senior leadership, and play a key role in building long‑term customer relationships that drive meaningful business impact.

Be part of the change that’s quietly reshaping how people discover and buy online.
Passionate about social media and e-commerce? Come build what’s next at Terrific.

Required:

• Deep experience in at least one of Terrific’s three commercial pillars — eCommerce, Marketing, or Media — and enough fluency across the other two to contribute credibly from day 1.
• Terrific operates as a global company, and English is our primary business language. As such, all roles require fluency in written and spoken English.

Please note: We review every application carefully. While we may not be able to respond to everyone, we will reach out to candidates whose experience aligns with what we’re building.