Enterprise SaaS CSM — Media Tech (Remote)

RedHolt; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

RedHolt in Paris, France, is seeking a proactive Customer Success Manager to own post-sales relationships with enterprise clients in a remote-friendly SaaS environment. You will oversee onboarding, adoption, renewals and growth across a portfolio.

You will collaborate with Sales, Product, Technology and Operations to ensure customers realise value and to feed product feedback. Fluency in English is required; French helpful.

Qualifications

• Experience in post-sales customer success for enterprise SaaS.
• Proven ability to onboard and adopt products with measurable value.
• Strong stakeholder management and cross-functional collaboration.

Responsabilités

• Own and manage relationships with enterprise customers post-signature.
• Lead onboarding, activation and implementation.
• Drive product adoption and measurable value for customers.
• Coordinate with Sales, Product, Technology and Operations teams.
• Prepare and lead regular customer reviews (weekly/monthly/quarterly).

Connaissances

Relationship management

Account management

Customer onboarding

Cross-functional collaboration

Communication

English fluency

Remote work capability

Outils

CRM systems

SaaS platforms

Product feedback gathering

Description du poste

RedHolt in Paris, France, is seeking a proactive Customer Success Manager to own post-sales relationships with enterprise clients in a remote-friendly SaaS environment. You will oversee onboarding, adoption, renewals and growth across a portfolio.

You will collaborate with Sales, Product, Technology and Operations to ensure customers realise value and to feed product feedback. Fluency in English is required; French helpful.