French-Speaking CSM – Post-Sales

Equinix, Inc.; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Equinix, Inc. is seeking a Customer Success Manager in Paris, France. The role is responsible for driving customer engagement and retention throughout the customer lifecycle. You will facilitate onboarding, develop success plans, and build strong relationships.

This position requires a customer-centric mindset and proven experience in upselling and customer success within a B2B SaaS environment. Fluency in French and English is essential.

Qualifications

• Proven experience in customer experience, upselling, and retention.
• Proven track record of building strong customer relationships.

Responsabilités

• Facilitate customer onboarding, training, and resource sharing.
• Develop and track success plans for effective adoption.
• Conduct regular QBRs with customers for strategic business conversations.
• Proactively monitor customer utilization and performance.
• Accountable for driving incremental sales and retaining existing revenue.

Connaissances

Customer-centric mindset

Analytical and data-driven

Effective communication

Technical proficiency

Fluent in French and English

Outils

Salesforce

Gainsight

analytics tools

BI platforms

Description du poste

Equinix, Inc. is seeking a Customer Success Manager in Paris, France. The role is responsible for driving customer engagement and retention throughout the customer lifecycle. You will facilitate onboarding, develop success plans, and build strong relationships.

This position requires a customer-centric mindset and proven experience in upselling and customer success within a B2B SaaS environment. Fluency in French and English is essential.