Enterprise Customer Success Manager - ROI & Upsell Focus

Wakeo; Paris; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Wakeo is hiring a Customer Success Manager in Paris. You will own post-sale relationships, drive adoption of our real-time freight visibility SaaS, and ensure ROI for enterprise customers across regions. The role requires fluent French and English; German is a plus. It is a hybrid role with 2-3 days in the central Paris office.

Ideal candidates bring 6-7 years of SaaS B2B account management or customer success experience and a passion for helping customers maximize value from our platform.

Qualifications

• 6-7 years of SaaS B2B experience in account management or customer success.
• Fluent in French and English; German a plus.

Responsibilities

• Own post-sale relationships with enterprise customers.
• Drive adoption of Wakeo's platform across multiple regions.
• Ensure ROI for customers through ongoing value delivery.

Skills

SaaS B2B

Account management

Customer success

Relationship management

Job description

Wakeo, a fast-growing SaaS platform for real-time visibility in global freight, is seeking a Customer Success Manager in Paris. You will own post-sale relationships, drive adoption, and ensure ROI for enterprise customers across multiple regions.

You will be fluent in French and English, with German a plus, and bring 6-7 years of SaaS B2B experience in account management or customer success. The role is hybrid (2-3 days/week) with an office in central Paris.