Enterprise Customer Success Manager - ROI & Upsell Focus

Wakeo; Paris; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Gym access in office

Office in central Paris

Job summary

Wakeo, a fast-growing SaaS platform for real-time visibility in global freight, is seeking a Customer Success Manager in Paris. You will own post-sale relationships, drive adoption, and ensure ROI for enterprise customers across multiple regions.

You will be fluent in French and English, with German a plus, and bring 6–7 years of SaaS B2B experience in account management or customer success. The role is hybrid (2–3 days/week) with an office in central Paris.

Qualifications

• Fluent in French and English; German is a plus.
• 6–7 years of experience in SaaS B2B enterprise solutions.
• Experience with Enterprise customers in account management or customer success.
• Highly organized with urgency to meet deadlines; analytical and solution oriented.
• Strategic thinker who can also roll up sleeves to get things done.
• Willing to travel to customers, including abroad.
• Knowledge on supply chain or transport is a plus.

Responsibilities

• Be an expert on our product and maintain up-to-date knowledge of supply chain & transport industries, market trends, technologies & competition.
• Onboard key users after delivery team completes the setup phase.
• Define and proactively work on achieving our joint success plan & ROI with customers.
• Proactively manage multiple accounts to ensure customer success in services renewal, adoption of products, customer health.
• Identify & close opportunities for up-sell and cross sell.
• Facilitate Quarterly Business Reviews with customers and advocate for our customers with product teams.
• Nurture relationships with decision makers & champions.
• Build success stories with customers & our marketing team.
• Share valuable insights with sales to highlight differentiators while closing deals.
• Monitor closely with our support team the level of service we deliver.

Skills

French

English

German

Account Management

Customer Success

Organization

Analytical

Job description

Wakeo, a fast-growing SaaS platform for real-time visibility in global freight, is seeking a Customer Success Manager in Paris. You will own post-sale relationships, drive adoption, and ensure ROI for enterprise customers across multiple regions.

You will be fluent in French and English, with German a plus, and bring 6–7 years of SaaS B2B experience in account management or customer success. The role is hybrid (2–3 days/week) with an office in central Paris.