Enterprise AI Success Architect

monday.com; Paris; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

monday.com is hiring a Customer Success Manager in Paris, hybrid with three days in the office. You will be a product master and trusted technical advisor, helping customers implement and scale AI-powered workflows on our platform.

You will drive governance, adoption, and ROI, while engaging with C-suite executives to prioritise and unblock technical challenges, in a fast-paced, global team environment.

Qualifications

• 5+ years in Customer Success or similar SaaS role.
• Experience implementing software solutions and platform deployment.
• Strong ability to converse with senior stakeholders and lead governance initiatives.

Responsibilities

• Build, optimise and scale customer workflows on monday.com.
• Lead AI-enabled workflow enablement and governance reviews.
• Articulate ROI and value to customers at all levels.
• Manage portfolio retention, renewals and ARR growth.
• Collaborate with product and engineering to feed customer feedback.

Skills

Customer Success

SaaS

AI tools

Executive engagement

Analytical skills

Relationship building

Account planning

Global teams

Job description

monday.com is hiring a Customer Success Manager in Paris, hybrid with three days in the office. You will be a product master and trusted technical advisor, helping customers implement and scale AI-powered workflows on our platform.

You will drive governance, adoption, and ROI, while engaging with C-suite executives to prioritise and unblock technical challenges, in a fast-paced, global team environment.