Engagement Manager (H/F)

Tata Consultancy Services Limited; Puteaux; Hybrid; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Holiday bonus

Profit sharing

CSE benefits

Job summary

Tata Consultancy Services Limited in France seeks a Global Engagement Manager to lead strategic client relationships and oversee delivery of complex, multi-region programs focusing on IT infrastructure, cloud transformation, and digital services.

You will bridge client vision and delivery, ensuring alignment, satisfaction, and long-term value while managing executive communications and program governance.

Qualifications

• 15+ years of IT program management experience, with a focus on infrastructure and client engagement.
• Experience managing large-scale, international, 24x7 operations with high availability requirements (99.99% SLA).
• Fluent in English; French proficiency is a strong advantage.

Responsibilities

• Serve as the primary engagement leader for global clients, ensuring strategic alignment and delivery excellence.
• Oversee multi-disciplinary programs involving infrastructure modernization, cloud migration (public/private/hybrid), and digital transformation.
• Coordinate cross-functional teams across geographies, ensuring consistency in delivery, governance, and communication.

Skills

Client relationship management

Strategic program management

IT infrastructure

Cloud transformation

Digital services

Agile methodologies

PRINCE2

Stakeholder management

English fluency

Job description

As aGlobal Engagement Manager, you will lead strategic client relationships and oversee the successful delivery of complex, multi-region programs—particularly in the areas ofIT infrastructure, cloud transformation, and digital services. You will act as the bridge between client vision and delivery execution, ensuring alignment, satisfaction, and long-term value creation.

Key Responsibilities:

• Serve as theprimary engagement leaderfor global clients, ensuring strategic alignment and delivery excellence.
• Overseemulti-disciplinary programsinvolving infrastructure modernization, cloud migration (public/private/hybrid), and digital transformation.
• Coordinatecross-functional teamsacross geographies, ensuring consistency in delivery, governance, and communication.
• ApplyAgile, PRINCE2, and hybrid methodologies to manage program execution, timelines, and risk.
• Ensure24x7 operational readinessand SLA compliance for infrastructure-heavy engagements, including incident and change management.
• Drivefinancial performance: revenue forecasting, cost control, invoicing, and deviation management.
• Leadexecutive-level client communications, manage expectations, and resolve escalations.
• Ensurequality assuranceand program integrity, aligning with technical standards and business goals.
• Overseemulti-site, multi-shore delivery models, ensuring seamless coordination and performance.
• Supportbusiness developmentby identifying growth opportunities within existing accounts.

15+ yearsof experience in IT program management, with a strong focus oninfrastructure and client engagement.Proven experience managinglarge-scale, international, 24x7 operationswith high availability requirements (99.99% SLA).Deep understanding ofcloud technologies(public, private, hybrid) and infrastructure services.Certified inAgile (Scrum, SAFe)andPRINCE2; PMP or ITIL certifications are a plus.Strong leadership, communication, and stakeholder management skills.Fluent in English; French proficiency is a strong advantage.

Why Join TCS France?

Competitivefixed + variable compensationHoliday bonus,profit sharing, andCSE benefitsWork withglobal clientsoncutting-edge transformation projectsAccess totraining, certifications, andinternational career pathsParticipate incommunity events: tech meetups, after-works, and innovation weeks