Engagement Manager (H/F)

Tata Consultancy Services; Paris; Presencial; EUR 120.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday bonus

Profit sharing

CSE benefits

Regular training and conferences

Descripción de la vacante

Tata Consultancy Services (TCS) France is seeking a Global Engagement Manager to lead strategic client relationships and oversee delivery of complex, multi-region programs in IT infrastructure, cloud transformation, and digital services. You will coordinate cross-functional teams, apply Agile, PRINCE2, and hybrid approaches, ensure 24x7 readiness and SLA compliance, and drive revenue forecasting and cost control across global accounts.

Fluent English required; French is an advantage.

Formación

• 15+ years in IT program management with infrastructure focus.
• Proven experience delivering large-scale, international programs with 24x7 operations.
• Certified in Agile (Scrum, SAFe) and PRINCE2; PMP/ITIL are a plus.

Responsabilidades

• Serve as primary engagement leader for global clients to ensure strategic alignment.
• Oversee multi-disciplinary programs including infrastructure modernization and cloud migration.
• Coordinate cross-functional teams across geographies with governance and risk management.
• Apply Agile, PRINCE2, and hybrid methods to manage execution and timelines.
• Ensure 24x7 operational readiness and SLA compliance for infrastructure-heavy engagements.
• Drive revenue forecasting, cost control, invoicing and deviation management.
• Lead executive-level client communications and manage expectations.

Conocimientos

Senior IT program management

Engagement management

Leadership

Stakeholder management

Client relationship management

Cross-functional coordination

English fluency

Educación

PRINCE2

Agile (Scrum, SAFe)

PMP/ITIL (optional)

Herramientas

PRINCE2 (method)

Agile methodologies

Descripción del empleo

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries.

TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.

As a Global Engagement Manager, you will lead strategic client relationships and oversee the successful delivery of complex, multi-region programs—particularly in the areas of IT infrastructure, cloud transformation, and digital services. You will act as the bridge between client vision and delivery execution, ensuring alignment, satisfaction, and long-term value creation.

Key Responsibilities:

• Serve as the primary engagement leader for global clients, ensuring strategic alignment and delivery excellence.
• Oversee multi-disciplinary programs involving infrastructure modernization, cloud migration (public/private/hybrid), and digital transformation.
• Coordinate cross-functional teams across geographies, ensuring consistency in delivery, governance, and communication.
• Apply Agile, PRINCE2, and hybrid methodologies to manage program execution, timelines, and risk.
• Ensure 24x7 operational readiness and SLA compliance for infrastructure-heavy engagements, including incident and change management.
• Drive financial performance: revenue forecasting, cost control, invoicing, and deviation management.
• Lead executive-level client communications, manage expectations, and resolve escalations.
• Ensure quality assurance and program integrity, aligning with technical standards and business goals.
• Oversee multi-site, multi-shore delivery models, ensuring seamless coordination and performance.
• Support business development by identifying growth opportunities within existing accounts.

Your Profile:

• 15+ years of experience in IT program management, with a strong focus on infrastructure and client engagement.
• Proven experience managing large-scale, international, 24x7 operations with high availability requirements (99.99% SLA).
• Deep understanding of cloud technologies (public, private, hybrid) and infrastructure services.
• Certified in Agile (Scrum, SAFe) and PRINCE2; PMP or ITIL certifications are a plus.
• Strong leadership, communication, and stakeholder management skills.
• Fluent in English; French proficiency is a strong advantage.

Why Join TCS France?

• Competitive fixed + variable compensation
• Holiday bonus, profit sharing, and CSE benefits
• Work with global clients on cutting-edge transformation projects
• Access to training, certifications, and international career paths
• Participate in community events: tech meetups, after-works, and innovation weeks
• Working at TCS
• Attractive fixed + variable compensation
• Holiday Bonus
• Profit sharing
• CSE
• Join an international group present in 50 countries
• Work on ambitious and innovative projects
• Participate in our community events: meetups followed by after-works, tech week, etc.
• And because we want to help you grow and improve, we offer regular training and participation in conferences.