End User Support - L2 Technician

EUC TECHS LTD; Rennes; On-site; EUR 21,000 - 34,000; Part time

Job summary

EUC TECHS LTD is seeking an experienced Proximity Services / End User Support L2 Technician to provide onsite user support in Chartres-de-Bretagne, France. The role focuses on hands-on laptop hardware and software troubleshooting, Windows 10 and Windows 11, and ensuring smooth day-to-day IT operations.

The position involves level 2 desktop support for end users, working onsite three hours daily (Mon-Fri) with start on 1 November, for an estimated 1–2 month contract.

Qualifications

• 3+ years IT support experience with hands-on laptop troubleshooting.
• Strong knowledge of Windows 10/11 and end-user support.
• Experience in Level 2 desktop support or proximity services.

Responsibilities

• Provide Level 2 onsite end-user support for hardware and software issues.
• Troubleshoot laptop hardware and software problems.
• Support Windows 10/11 operating systems.
• Identify and resolve IT issues affecting day-to-day operations.
• Escalate complex issues when required.

Skills

End user support

Laptop hardware

Windows 10/11

Troubleshooting

IT support

Job description

• Job Title: Proximity Services / End User Support L2 Technician
• Job Type: Technical Support, part time onsite
• Working Hours: 3 hours per day, Monday to Friday, expected between 12:00 and 15:00 or 13:00 and 16:00.
• Start Date: 1st November
• Experience Required: 3+ years in IT support, with hands on experience in laptop hardware and software troubleshooting and Windows 10/11
• Contract Duration: Estimated 1 to 2 months, subject to project requirements. The duration may be shorter or longer.
• Prerequisite: Strong knowledge of laptop hardware and software support, Windows 10/11, and end user support

Job Description

We are looking for an experienced Proximity Services / End User Support L2 Technician to provide onsite technical support to end users in Chartres-de-Bretagne, France. The ideal candidate will have hands on experience in laptop hardware and software troubleshooting, Windows 10 and Windows 11 support, and resolving common IT issues to ensure smooth day to day operations.

Key Responsibilities

• Provide Level 2 technical support to end users for hardware and software related issues.
• Troubleshoot, diagnose, and resolve laptop hardware and software problems.
• Provide technical support for Windows 10 and Windows 11 operating systems.
• Identify and resolve technical issues related to end user devices and workplace IT equipment.
• Assist users with technical queries and ensure issues are resolved efficiently.
• Escalate complex technical issues when required.

Required Skills and Experience

• Minimum 3 years of experience in I
• T support or end user support.
• Good knowledge of laptop hardware and software troubleshooting.
• Experience supporting Windows 10 and Windows 11.
• Previous experience in Level 2 desktop support or proximity services.
• Strong troubleshooting and problem solving skills.

Company Description

EUC TECHS LTD is a third party Managed Services Provider that supports organizations through channel partners with services such as dispatch, onsite FTEs, scheduled visits, smart hands, and recruitment services.

The company delivers international managed services, providing global IT support and coverage tailored to evolving business needs. With more than 15 years of experience in IT outsourcing, EUC TECHS combines specialized expertise, scalability, and cost efficient solutions to support organizations across different environments.

EUC TECHS is committed to providing reliable service, clear communication, and effective collaboration while delivering flexible IT support solutions to clients across multiple locations.