EMEA Video Delivery Support Engineer

Broadpeak; Bretagne; On-site; EUR 40,000 - 52,000; Full time

Job summary

Broadpeak, headquartered in Rennes, France, is seeking an EMEA Technical Support Engineer to join a diverse and global team delivering video delivery software for OTT services.

You will troubleshoot QoE for TV streaming, manage tickets with SLAs, and collaborate with R&D and systems engineers to resolve challenges. The role includes proactive workarounds and on-site installations as needed.

Qualifications

• Diploma or degree in computer networking, ICT, or a technical field.
• Experience in international customer-facing role within a software company.
• Proficient in Linux and hardware debugging.
• Full professional English language skills.
• Knowledge of IP networks administration.
• Familiarity with Nginx, OpenSearch, Prometheus, and high-availability technologies.

Responsibilities

• Technical support: troubleshoot issues to ensure QoE in video delivery networks for EMEA.
• Manage support requests via ticketing system with SLAs.
• Collaborate with R&D and Systems Engineers and third parties to resolve issues.
• Be proactive in elaborating workaround based on customer impact.
• Customer care: act as internal tech contact and maintain SLA compliance.
• Continuous improvement: preventive maintenance, on-site installations, reporting bugs, documenting knowledge base.

Skills

Customer facing

English fluency

Linux debugging

IP networks

Nginx/OpenSearch/Prometheus

Education

Diploma in computer networking / ICT or technical field

Tools

Nginx

OpenSearch

Prometheus

HA technology

Job description

Broadpeak, headquartered in Rennes, France, is seeking an EMEA Technical Support Engineer to join a diverse and global team delivering video delivery software for OTT services.

You will troubleshoot QoE for TV streaming, manage tickets with SLAs, and collaborate with R&D and systems engineers to resolve challenges. The role includes proactive workarounds and on-site installations as needed.