EMEA Technical Support Engineer — Customer-Focused

Broadpeak; Cesson-Sévigné; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Dynamic work environment

Active social committee

Sportive association and equipment

Regular team gatherings and activities

Job summary

A leading video delivery software company in Cesson-Sévigné is seeking an EMEA Support Engineer to join their dynamic team. You will be responsible for providing technical support, troubleshooting, and ensuring customer satisfaction. The ideal candidate holds a degree in a technical field, has at least three years of customer-facing experience, and is proficient in Linux environments. This role offers the opportunity to work in a friendly atmosphere and contribute to a multicultural team. Competitive compensation and various perks included.

Qualifications

• At least 3 years of international customer-facing experience in a software company.
• Solid understanding of system and storage architecture as well as IP networks.
• Experience in B2B situations.

Responsibilities

• Qualify, diagnose and troubleshoot technical issues for customers.
• Manage on-site installations and customer support.
• Document technical knowledge and prepare reports.

Skills

Linux environment expertise

Technical customer support

Problem solving skills

Team player

Full professional English

Education

Diploma/degree in computer networking, ICT or a technical field

Tools

Kubernetes

Scripting languages

Job description

A leading video delivery software company in Cesson-Sévigné is seeking an EMEA Support Engineer to join their dynamic team. You will be responsible for providing technical support, troubleshooting, and ensuring customer satisfaction. The ideal candidate holds a degree in a technical field, has at least three years of customer-facing experience, and is proficient in Linux environments. This role offers the opportunity to work in a friendly atmosphere and contribute to a multicultural team. Competitive compensation and various perks included.