EMEA Deployment & Support Engineer – Video Delivery

Ateme

Rennes

Hybride

EUR 42 000 - 64 000

Plein temps

14 jours+

Générateur de candidature

Transformez ce poste en entretien — un CV et une lettre de motivation conçus selon ce que cet employeur recherche.

Passez les filtres ATS

Résumé du poste

ATEME, the global leader in video delivery, is seeking a Customer Deployment and Support Engineer to join our international team in Rennes or Paris. You will own project deployment activities, deliver multi-channel technical support, and ensure smooth interoperability across customer ecosystems in the EMEA region.

The role combines hands-on deployment, training, and ongoing service improvement in a fast‑paced environment.

Qualifications

Engineering diploma in computer science or related field.
C2 level French and fluent English are required; other languages are a plus.
Mid to senior technical experience in customer support and deployment and/or R&D.
Strong skills in Linux Administration.
Good understanding of Networking (TCP/IP, VLAN, Multicast, Wireshark).
Good technical skills in container virtualization (Docker), Kubernetes and Cloud deployment solutions.
Cultural Knowledge on video streaming protocols and digital video.
Strong verbal and written communications skills with an ability to navigate and communicate at all levels.
Good problem investigation and solving skills.
Ability to work within a multi-cultural team and travel in different EMEA countries.

Responsabilités

Lead internal project kick-off meetings, Factory integration and project delivery ensuring alignment across teams.
Manage project deployment schedules, optimizing efficiency.
Identify project risks and develop comprehensive mitigation plans.
Foster and maintain strong relationships with customers.
Regularly report project progress to management, proactively identify and address issues that could impact project success.
Deliver multichannel (Phone, e-mail, chat and onsite) technical support to customers.
Manage incidents from submission to resolution, ensuring timely and effective solutions.
Conduct in-depth analysis of technical issues reported by customers.
Elaborate and replicate issues in test platforms to facilitate efficient problem resolution.
Manage CRM (Jira) database: incident tracking and management.
Validate new features, patches and hot fixes with customers.
Contribute to the continuous improvement of the support process.
Perform the Factory Acceptance Test.
Verify interoperability between Ateme solutions and customer ecosystems.
Deploy platforms in customer infrastructures.
Generate comprehensive project and maintenance documentation.
Prepare and deliver technical training sessions to key customers.
Manage Site Acceptance Tests.
Create and maintain technical notes for our product knowledge base.
Contribute to the improvement of project deployment processes.
Provide internal support to other teams, particularly in pre-sales activities.