EMEA Incident Command & Escalation Lead

Datadog; France; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

RSU stock equity

ESPP

Professional development

Mentor program

Community Guilds

Résumé du poste

Datadog is seeking an experienced Incident Manager to join the Incident and Escalation Management team within the Global Support Engineering organization. You will drive incident resolutions, manage escalations, and own communications with global customers while helping improve processes from lessons learned.

Datadog emphasizes a hybrid work model to support work-life balance and collaboration across teams.

Qualifications

• 3+ years demonstrable Incident Manager experience (escalations is a plus).
• 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role.
• Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience.
• Ability to correlate behaviors based on known interdependencies.
• Experience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments.

Responsabilités

• Drive the resolution of incidents and escalations while providing response and/or management to customers.
• Design and implement real-time and proactive monitoring of customer's infrastructures.
• Prioritize, manage, and own customer issues from start to finish.
• Monitor and manage communications during incidents (public, sensitive and large scale).
• Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience.
• Lead projects to deliver operational improvements as Datadog evolves.
• Create and review documentation as well as incident and escalation training.
• Identify and troubleshoot recurring cloud infrastructure issues.
• Hire and mentor stakeholders and peers in incident and escalation management.

Connaissances

Incident management

Escalations handling

IT support experience

Project management

Formation

Bachelor’s degree in Computer Science / Information Technology / Engineering

Description du poste

Datadog is seeking an experienced Incident Manager to join the Incident and Escalation Management team within the Global Support Engineering organization. You will drive incident resolutions, manage escalations, and own communications with global customers while helping improve processes from lessons learned.

Datadog emphasizes a hybrid work model to support work-life balance and collaboration across teams.