EMEA Technical Enablement Lead

Datadog; Paris; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Onboarding program

Global benefits

Mentor program

RSUs and ESPP stock plan

Professional development

Inclusive culture

Résumé du poste

Datadog is seeking an experienced Technical Enablement Manager (TEM) to educate potential clients and ensure successful adoption of Datadog's observability platform. You will lead foundational webinars, deliver customized training, and collaborate across Sales, Customer Success and Engineering to align enablement with customer goals.

The role requires strong presentation skills, CSAT focus, and hands-on experience with modern automation and cloud-native tech.

Qualifications

• 5+ years of experience in cloud-native or observability environments.
• Fluency in English and Italian.
• At least one industry-related certification (e.g., AWS, Kubernetes).

Responsabilités

• Lead foundational enablement webinars independently with consistency and clarity.
• Deliver tailored technical enablement training to customers while maintaining CSAT within lead times.
• Update and iterate on enablement content to meet evolving customer needs.
• Collaborate with Sales, Customer Success and leadership to scope services that drive adoption.
• Mentor new hires and share best practices in enablement delivery and customer engagement.
• Provide structured feedback to Product, Engineering and Technical Services to improve features and enablement offerings.
• Conduct internal enablement for cross-functional teams.
• Own and improve recurring in-person Foundation Enablement events.
• Contribute to at least two team OKRs annually to advance enablement operations.
• Stay informed on observability trends; lead at least one field workshop per year.

Connaissances

Cloud-native & observability

Scripting (Python, JavaScript, Ruby)

CI/CD (Jenkins, GitLab)

Docker & Kubernetes

CSAT-focused enablement

Outils

Jenkins

GitLab

Docker

Kubernetes

Chef

Puppet

Description du poste

Datadog is seeking an experienced Technical Enablement Manager (TEM) to educate potential clients and ensure successful adoption of Datadog's observability platform. You will lead foundational webinars, deliver customized training, and collaborate across Sales, Customer Success and Engineering to align enablement with customer goals.

The role requires strong presentation skills, CSAT focus, and hands-on experience with modern automation and cloud-native tech.