Manager I, Technical Escalations Engineering - Paris

Datadog; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Generous and competitive benefits

Stock equity and purchase plan

Continuous career development

Résumé du poste

Datadog is seeking a Solutions Engineering Manager to lead a team in Paris. You will mentor Solutions Engineers, manage client requests, and contribute to enhancing the onboarding process. The role is crucial in troubleshooting and ensuring customer satisfaction while collaborating cross-functionally.

If you are passionate about mentorship and people management, possess programming skills, and thrive in a dynamic environment, we encourage you to apply for this challenging position.

Qualifications

• Experience in leading a fast-paced team of Solutions Engineers.
• Self-motivated and detail-oriented.
• Ability to work a rotating schedule that requires weekend availability.

Responsabilités

• Manage and mentor Solutions Engineers responding to client requests.
• Ensure successful onboarding of new team members.
• Assist with incident response during outages.
• Build documentation and knowledge base articles.

Connaissances

People management

Mentorship

Client-centric approach

Programming experience

Linux knowledge

Critical thinking

Formation

Degree in Computer Science or Engineering

Description du poste

The Team

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

The Opportunity

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.

You Will

• Manage, develop, and mentor a fast‑paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with
• Ensure successful onboarding of new Solutions Engineers
• Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
• Review and help prioritize Solutions Engineering escalations
• Dispatch customer requests throughout the day as part of a queue rotation schedule
• Oversee demo training and assist in demo certification
• Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first‑hand from those customers
• Build out documentation and knowledge base articles for a variety of technologies

You Are

• Passionate about people management and/or mentorship with previous experience leading a team
• Self‑motivated, detail‑attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client‑centric approach
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Bonus Points

• CS or Engineering majors
• Active contribution to open‑source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

Why You Should Apply

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in‑depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross‑departmentally
• Friendly and inclusive workplace culture

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.