Engineering Escalations Manager, Solutions Team

Datadog; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Generous and competitive benefits

Stock equity and purchase plan

Continuous career development

Résumé du poste

Datadog is seeking a Solutions Engineering Manager to lead a team in Paris. You will mentor Solutions Engineers, manage client requests, and contribute to enhancing the onboarding process. The role is crucial in troubleshooting and ensuring customer satisfaction while collaborating cross-functionally.

If you are passionate about mentorship and people management, possess programming skills, and thrive in a dynamic environment, we encourage you to apply for this challenging position.

Qualifications

• Experience in leading a fast-paced team of Solutions Engineers.
• Self-motivated and detail-oriented.
• Ability to work a rotating schedule that requires weekend availability.

Responsabilités

• Manage and mentor Solutions Engineers responding to client requests.
• Ensure successful onboarding of new team members.
• Assist with incident response during outages.
• Build documentation and knowledge base articles.

Connaissances

People management

Mentorship

Client-centric approach

Programming experience

Linux knowledge

Critical thinking

Formation

Degree in Computer Science or Engineering

Description du poste

Datadog is seeking a Solutions Engineering Manager to lead a team in Paris. You will mentor Solutions Engineers, manage client requests, and contribute to enhancing the onboarding process. The role is crucial in troubleshooting and ensuring customer satisfaction while collaborating cross-functionally.

If you are passionate about mentorship and people management, possess programming skills, and thrive in a dynamic environment, we encourage you to apply for this challenging position.