EMEA Enterprise TAM — Drive Adoption & Success

Hightouch; London; Sur place; EUR 78 815 - 113 844; Plein temps

Résumé du poste

Hightouch in the EMEA region is seeking a Technical Account Manager to act as the bridge between Hightouch and our largest Enterprise customers. You will oversee the entire customer journey—from kickoff to onboarding to ongoing success and increased adoption—and serve as a product expert to ensure customers maximise the platform.

In this role you will translate customer needs into elegant solutions, understand APIs, databases, and reporting tools, and work with Sales, Support, and Engineering to

Qualifications

• 5–10 years in a client-facing and/or technology-focused role.
• Experience managing technical projects with a customer-first attitude.
• Excellent project management and communication skills.
• Proven ability to learn new technologies and understand complex systems (APIs, databases, reporting tools).
• Strong troubleshooting and problem solving, with continual learning mindset.
• Able to collaborate cross-functionally with diverse teams and handle pressure.

Responsabilités

• Retain and expand relationships with our largest Enterprise customers.
• Collaborate with Sales to grow adoption within large organizations.
• Deliver onboarding for customers through organized project management and guidance on best practices.
• Provide proactive technical guidance across all products.
• Coordinate with Support, Engineering, and other teams on escalations.
• Surface use cases and feedback to Engineering to improve the platform.

Connaissances

Client facing

Technical acumen

Project management

Communication skills

APIs & databases

English proficiency

Outils

APIs

Databases

Reporting tools

Description du poste

Hightouch in the EMEA region is seeking a Technical Account Manager to act as the bridge between Hightouch and our largest Enterprise customers. You will oversee the entire customer journey—from kickoff to onboarding to ongoing success and increased adoption—and serve as a product expert to ensure customers maximise the platform.

In this role you will translate customer needs into elegant solutions, understand APIs, databases, and reporting tools, and work with Sales, Support, and Engineering to