Identity TAM: Customer Coach & Strategic Advocate

Okta; Paris; Sur place; EUR 95 000 - 120 000; Plein temps

Résumé du poste

Okta is seeking an experienced Technical Account Manager (Auth0 focus) to work with our TAM team. You’ll partner with well-known brands on Auth0 implementations, guiding identity strategies and ensuring secure, scalable solutions across customer lifecycles.

You will build relationships from developers to C-level executives, driving adoption, alignment of roadmaps, and proactive guidance in a fast-paced, enterprise environment. London or Paris base with travel up to 25%.

Qualifications

• 5+ years in IT with at least 3 years as a Technical Account Manager (or comparable) in the identity space.
• Fluent in French and able to engage with French-speaking customers.
• Experience with CIAM technologies: OAuth, OpenID Connect, and SAML 2.0.
• Experience with SaaS/cloud services and SDLC.
• Strong communication, relationship-building, and stakeholder management.

Responsabilités

• Serve as a trusted Identity Coach to guide customers with technical guidance and best practices.
• Learn customers' business deeply to understand strategies, goals, and challenges in identity terms.
• Build and nurture long-term relationships with developers, engineers, product owners, and executives.
• Conduct regular customer meetings with executives to review value and roadmap items.
• Conduct regular technical reviews with practitioners on identity solutions and best practices.
• Monitor customer health, satisfaction, and address risks proactively.
• Collaborate to increase adoption and uncover growth opportunities across customer identity.
• Analyze trends to identify improvements and optimize outcomes.
• Act as a product evangelist for new features and roadmap alignment.
• Represent the voice of the customer to inform company strategy.

Connaissances

French language ability

Client relationship management

Public speaking

Strategic account management

Security awareness

Formation

Bachelor's degree in IT / related field

Outils

OAuth

OpenID Connect

SAML 2.0

Description du poste

Okta is seeking an experienced Technical Account Manager (Auth0 focus) to work with our TAM team. You’ll partner with well-known brands on Auth0 implementations, guiding identity strategies and ensuring secure, scalable solutions across customer lifecycles.

You will build relationships from developers to C-level executives, driving adoption, alignment of roadmaps, and proactive guidance in a fast-paced, enterprise environment. London or Paris base with travel up to 25%.