Digital Customer Success Manager – Growth & Adoption

Aircall; Paris; On-site; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary package & benefits

Job summary

Aircall, headquartered in Paris, is seeking a Customer Success Manager for our Paris office. You will support a growing client base, drive value, and help customers succeed with Aircall’s platform.

This role emphasizes data-driven insights, cross-functional collaboration, and delivering proactive guidance to customers across industries. You will engage with customers through webinars and office hours, maintain relationships, and upsell where appropriate.

Qualifications

• Experience in Sales and/or Customer Success is required.
• Excellent verbal and written communication in French and English.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Oversee a pool of customers and drive value realization.
• Utilize data to grow and nurture digital touchpoints in the customer base.
• Monitor metrics like churn, expansion, health, and satisfaction.

Skills

Bilingual FR/EN

Customer Success

Multitasking

Job description

Aircall, headquartered in Paris, is seeking a Customer Success Manager for our Paris office. You will support a growing client base, drive value, and help customers succeed with Aircall’s platform.

This role emphasizes data-driven insights, cross-functional collaboration, and delivering proactive guidance to customers across industries. You will engage with customers through webinars and office hours, maintain relationships, and upsell where appropriate.