Strategic SaaS Account Manager - Growth & Renewals (Paris)

Aircall.io, Inc.; Paris; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package & benefits

Job summary

Aircall, a unicorn AI-powered customer communications platform, is hiring an Account Manager for Paris in a hybrid role. You will own post-sale relations, drive net revenue retention, and expand across your portfolio while aligning with product and support teams.

You will partner with Customer Engineering and Sales to accelerate adoption, negotiate renewals, and position Aircall against competitors. This role offers growth in a fast-moving, AI-driven environment in Paris.

Qualifications

• Experience in SaaS account management or renewal management, with revenue targets.
• Strong consultative selling, prospecting, and negotiation skills.

Responsibilities

• Own NRR: manage renewals, expansions and churn mitigation.
• Identify growth opportunities within portfolio and new SKUs.
• Prioritize high-potential accounts for long-term growth.
• Prospect and outbound to expand relationships.
• Build multi-layer stakeholder maps from users to decision-makers.
• Position Aircall's value against competitors and handle objections.
• Negotiate and close renewals and upsells with customers.
• Manage the pipeline and forecast with data-driven accuracy.
• Collaborate with Customer Engineering to drive adoption milestones.
• Capture customer feedback to inform product roadmap.

Skills

SaaS Account Management

Commercial Customer Success

Negotiation

Consultative selling

Forecasting

Job description

Aircall, a unicorn AI-powered customer communications platform, is hiring an Account Manager for Paris in a hybrid role. You will own post-sale relations, drive net revenue retention, and expand across your portfolio while aligning with product and support teams.

You will partner with Customer Engineering and Sales to accelerate adoption, negotiate renewals, and position Aircall against competitors. This role offers growth in a fast-moving, AI-driven environment in Paris.