Digital Customer Success Manager Intern

Aircall.io, Inc.; Paris; Sur place; EUR 13 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Competitive salary package

Résumé du poste

Aircall, a unicorn AI-powered customer communications platform, is hiring a Customer Success Manager Intern in Paris starting November 2026 for six months. You will support a rapidly growing client base, act as the main contact for global customers, and help resolve requests swiftly.

Fluency in English and French is essential, with Spanish or German a plus. This role offers exposure to AI tools, a fast-paced environment, and opportunities to grow with Aircall’s customer-centric team.

Qualifications

• Excellent verbal and written communication skills.
• Fluent in English and French; additional Spanish or German is a plus.
• Demonstrated passion for delivering excellent customer experiences.
• Comfortable handling multiple tasks in a fast-paced environment.

Responsabilités

• Support a growing base of clients and help them grow with Aircall.
• Serve as the main contact for global customers in the long-tail segment.
• Handle tickets, answer questions, and direct users to self-serve resources.
• Assist the CS team by handling inbound calls and coordinating with other teams.
• Identify cross-sell opportunities and support retention initiatives.
• Collaborate with the Digital CS team to optimize processes using AI tools.

Connaissances

Verbal and written communication

Fluent English French

Multitasking

Customer-centric mindset

Description du poste

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall:We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

We are recruiting a Customer Success Manager Intern.

This position is based in our Paris office, and will start in November 2026. Duration will be 6 months.

Key Responsibilities:

• Play a key role in supporting our rapidly growing client base, helping them grow their businesses with Aircall.
• Act as the main point of contact for our global customers in the long-tail segment.
• Handle client tickets, answering questions and requests efficiently, and route them to the appropriate self-serve resource or team.
• Support the Customer Success team by handling inbound calls and collaborating with other teams across the company to resolve customer requests in a timely manner.
• Identify cross-sell and upsell opportunities, and apply retention tactics to grow and nurture a portfolio of customers.
• Partner with the Digital CS team to benchmark, evaluate, and operationalize process optimization opportunities, including AI tools.

Qualifications:

• Excellent verbal and written communication skills.
• Fluent English & French (Spanish, or German is a plus).
• Genuine passion for consistently delivering an excellent customer experience.
• Comfortable managing multiple tasks and issues in a fast-paced environment.

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.