Digital Customer Success Manager Intern New Paris Office

Aircall; Paris; Hybride; EUR 13 000 - 20 000; Temps partiel

Avantages offerts par ce poste

Competitive salary & benefits

Résumé du poste

Aircall is seeking a Customer Success Manager Intern to join our Paris office for a 6-month internship starting in November 2026. You will be the main touchpoint for global customers, handle tickets, and collaborate with cross-functional teams to ensure a stellar customer experience.

Fluent English and French are required; other languages are a plus. The role offers exposure to AI-enabled customer success initiatives and a dynamic, fast-paced environment with growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Fluent English & French (Spanish or German a plus).
• Genuine passion for delivering excellent customer experience.
• Comfortable managing multiple tasks in a fast-paced environment.

Responsabilités

• Support our rapidly growing client base and help them grow with Aircall.
• Serve as main contact for global customers in the long-tail segment.
• Handle client tickets, questions, and requests, directing to self-serve resources or teams as needed.
• Support CS team by handling inbound calls and collaborating with other teams to resolve requests promptly.
• Identify cross-sell and upsell opportunities and apply retention tactics.
• Partner with Digital CS to benchmark, evaluate, and implement AI tool-driven improvements.

Connaissances

Communication

Bilingual EN/FR

Customer focus

Multitasking

Description du poste

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall

We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

We are recruiting a Customer Success Manager Intern.

This position is based in our Paris office, and will start in November 2026. Duration will be 6 months.

Key Responsibilities:

• Play a key role in supporting our rapidly growing client base, helping them grow their businesses with Aircall.
• Act as the main point of contact for our global customers in the long-tail segment.
• Handle client tickets, answering questions and requests efficiently, and route them to the appropriate self-serve resource or team.
• Support the Customer Success team by handling inbound calls and collaborating with other teams across the company to resolve customer requests in a timely manner.
• Identify cross-sell and upsell opportunities, and apply retention tactics to grow and nurture a portfolio of customers.
• Partner with the Digital CS team to benchmark, evaluate, and operationalize process optimization opportunities, including AI tools.

Qualifications:

• Excellent verbal and written communication skills.
• Fluent English & French (Spanish, or German is a plus).
• Genuine passion for consistently delivering an excellent customer experience.
• Comfortable managing multiple tasks and issues in a fast-paced environment.

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

• Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.