IT Support Engineer – Toulon, France.

Axiom Technologies; Toulon; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global IT services provider in Toulon seeks a Desktop Support Technician to provide first- and second-level support for various devices. Responsibilities include troubleshooting hardware/software issues and maintaining accurate IT asset inventory. Candidates should have over one year of relevant experience, solid Windows OS knowledge, and good communication skills. This position is ideal for someone with a customer service background ready to tackle diverse technical challenges.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Office 365.
• Excellent communication and interpersonal skills.

Responsabilités

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.

Connaissances

Troubleshooting and problem-solving

Strong knowledge of Windows OS

Communication skills

Basic networking concepts

Familiarity with ticketing systems

Formation

Bachelor’s degree in Computer Science or related field

Description du poste

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

Job Summary

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain an accurate asset inventory and ensure proper documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). (Not Mandatory)
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Job Category

Technical