IT Support Engineer – Sophia Antipolis, France.

Axiom Technologies; Valbonne; On-site; EUR 30,000 - 45,000; Full time

Job summary

A global IT services firm located in Provence-Alpes-Côte d'Azur is seeking a Desktop Support Technician to provide first- and second-level support for various devices including desktops and laptops. Responsibilities include troubleshooting hardware/software issues, maintaining an accurate asset inventory, and assisting with employee onboarding. The ideal candidate will have at least 1 year of experience in a similar role and strong knowledge of Windows OS and Office 365. Excellent communication skills are essential for this position.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with ticketing systems.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system.
• Install, upgrade, and maintain operating systems and software applications.
• Assist with onboarding/offboarding of employees from a technical perspective.

Skills

Knowledge of Windows OS

Experience with Office 365

Basic networking concepts

Troubleshooting skills

Excellent communication skills

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.

Job Summary

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain an accurate asset inventory and ensure proper documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). (Not Mandatory)
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.