Desktop EUC L1 Support Specialist - Onsite & Remote

Iron Systems, Inc; Courbevoie; On-site; EUR 42,000 - 65,000; Full time

Job summary

Iron Systems, Inc. is seeking a hands-on Desktop Support Technician to manage incidents end-to-end for Windows 10/11 devices in a Courbevoie, France environment. You will handle IMAC, deskside services, hardware break/fix, and remote management with standard OS images and office applications.

The role requires imaging Windows 11, SCCM/Intune expertise, AD/BitLocker, and ITIL familiarity. You will work at client sites, provide VIP support, and coordinate with MSPs for outages and escalations.

Qualifications

• Experience with Windows 10/11 imaging and reimaging via PXE boot.
• Hands-on hardware repair and replacement with vendor spare parts.
• Experience using SCCM, Software Center, and manual software installs.
• Knowledge of AD, Intune, BitLocker, VPN and Outlook administration.
• Familiarity with ITIL processes: Incident/Problem/Change/Service Request.

Responsibilities

• Manage desktop device incidents from start to resolution.
• IMAC and deskside support services and VIP site support.
• Configure, install, patch, and maintain desktops, OS images, and software.
• Monitor security profiles and anti-virus compliance on desktops.
• Provide conference room, remote desktop, and event support at customer locations.

Skills

Windows 10/11

Imaging Windows 11

SCCM/Software Center

Intune/AD/BitLocker

Outlook administration

ServiceNow / Service management

Education

AA or equivalent with electronics emphasis

Bachelor's degree preferred

Tools

SCCM

Intune

Active Directory

BitLocker

ServiceNow

VPN

Job description

Iron Systems, Inc. is seeking a hands-on Desktop Support Technician to manage incidents end-to-end for Windows 10/11 devices in a Courbevoie, France environment. You will handle IMAC, deskside services, hardware break/fix, and remote management with standard OS images and office applications.

The role requires imaging Windows 11, SCCM/Intune expertise, AD/BitLocker, and ITIL familiarity. You will work at client sites, provide VIP support, and coordinate with MSPs for outages and escalations.