VIP Desktop Support Engineer L1 – On-site & After-hours

Talantir; Cergy; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Talantir is seeking an IT Desktop Support Technician to install, configure, and maintain PCs and peripherals across the organization in Île-de-France. You will handle hardware/software issues, perform IMAC tasks, and provide VIP support for executives.

You will manage network basics (DHCP/DNS), printer installations, AV setups, and contribute to the knowledge base by documenting incidents and resolutions. A strong communicator with a customer focus is essential.

Qualifications

• Installing, configuring, and maintaining desktop computers, peripherals, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
• Network & Sharing printer installation.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good communication skill.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Support Mac devices.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after-hours activities as required.
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base.

Responsabilités

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
• Network & Sharing printer installation.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good communication skill.
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Support Mac devices.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after-hours activities as required.
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base.

Connaissances

Good communication

Office 365 support

DHCP

DNS

VIP support

Mac support

Outils

Printer installation

Server mounting

Rack labeling

Description du poste

Talantir is seeking an IT Desktop Support Technician to install, configure, and maintain PCs and peripherals across the organization in Île-de-France. You will handle hardware/software issues, perform IMAC tasks, and provide VIP support for executives.

You will manage network basics (DHCP/DNS), printer installations, AV setups, and contribute to the knowledge base by documenting incidents and resolutions. A strong communicator with a customer focus is essential.