Cybersecurity TAM: Remote Tech Advisor & Renewals

Sekoia; Rennes; Remote; EUR 60,000 - 85,000; Full time

Job summary

Sekoia is seeking a Technical Account Manager to join our Technical Account Management team in France. Trained on our platform, you will become the customers' trusted technical liaison, guiding adoption and maximizing value from onboarding to renewal.

You will collaborate with a Customer Success Manager and Sales Executive, analyse architectures, lead workshops, and contribute to upsells and renewals. Your role includes SLA monitoring, technical reviews, and centralizing feedback to influence

Qualifications

• Engineering degree or equivalent in CS, cybersecurity or related field.
• 3–5 years in a similar technical role (Solution Engineer or TAM) in cybersecurity SaaS.
• Experience in consulting or project management for SIEM deployments; SOC/CSIRT/BlueTeam knowledge is a plus.
• Curious about trends and tech developments.
• Strong teaching and interpersonal abilities.
• Ability to learn independently and drive continuous improvement.
• Knowledge of Windows and Linux administration basics; Python development basics.
• Familiarity with cyber defense standards (MITRE, NIST, etc.).
• Fluent in English and French; knowledge of German/Spanish a plus.

Responsibilities

• Technical analysis and optimization of customer architectures on Sekoia.
• Audit configurations, detect friction points, and propose technical adjustments.
• Co-facilitate workshops to build user skills on Sekoia.
• Present new features and use cases to maximize value.
• Monitor SLAs and KPIs; propose corrective actions during incidents.
• Conduct health checks with the CSM; relay product roadmap feedback.
• Coordinate with Product/R&D to centralize improvement requests.
• Serve as main contact for major incidents with the customer.
• Support renewal prep with demos and ROI arguments; identify upsell opportunities.
• Bridge between customers and Support, Product, R&D, and Infra teams.

Skills

Teaching skills

Interpersonal skills

Python basics

Windows administration

Linux administration

Education

Engineering degree or equivalent

Tools

Python

Job description

Sekoia is seeking a Technical Account Manager to join our Technical Account Management team in France. Trained on our platform, you will become the customers' trusted technical liaison, guiding adoption and maximizing value from onboarding to renewal.

You will collaborate with a Customer Success Manager and Sales Executive, analyse architectures, lead workshops, and contribute to upsells and renewals. Your role includes SLA monitoring, technical reviews, and centralizing feedback to influence