Enterprise Technical Success Manager

Darktrace; Paris; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

25 days holiday + all public holidays

Birthday day off

Life & disability insurance

Medical insurance

Meal vouchers

Employee Assistance Program

Job summary

Darktrace is seeking a Technical Success Manager to join our customer-focused team in France. You will blend technical depth with customer advocacy to help enterprises realize value from our cybersecurity platform, turning deployment into ongoing adoption and measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support and Renewals to monitor health, adoption, risks and renewal readiness.

Qualifications

• Fluency in French and English is essential.
• 3+ years in a technical, customer-facing role such as Technical Success Manager or similar.
• Experience configuring enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to translate complex technical concepts into practical guidance for customers and internal teams.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities and success outcomes.
• Create practical technical success plans to drive platform adoption and measurable value.
• Identify high-value use cases to integrate the platform into daily security operations.
• Monitor product usage and health indicators to spot adoption gaps and retention risks early.
• Guide customers through deployment-to-use transition, accelerating time-to-value and reducing handover friction.
• Lead mitigation planning for blockers, integration challenges and operational gaps.
• Provide technical health insights for renewal readiness and growth discussions.

Skills

French fluency

English fluency

Communication

Presentation

Stakeholder management

Job description

Darktrace is seeking a Technical Success Manager to join our customer-focused team in France. You will blend technical depth with customer advocacy to help enterprises realize value from our cybersecurity platform, turning deployment into ongoing adoption and measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support and Renewals to monitor health, adoption, risks and renewal readiness.