Technical Account Manager

Sekoia; Rennes; Teletrabalho; EUR 60 000 - 85 000; Tempo integral

Resumo da oferta

Sekoia is seeking a Technical Account Manager to join our Technical Account Management team in France. Trained on our platform, you will become the customers' trusted technical liaison, guiding adoption and maximizing value from onboarding to renewal.

You will collaborate with a Customer Success Manager and Sales Executive, analyse architectures, lead workshops, and contribute to upsells and renewals. Your role includes SLA monitoring, technical reviews, and centralizing feedback to influence

Qualificações

• Engineering degree or equivalent in CS, cybersecurity or related field.
• 3–5 years in a similar technical role (Solution Engineer or TAM) in cybersecurity SaaS.
• Experience in consulting or project management for SIEM deployments; SOC/CSIRT/BlueTeam knowledge is a plus.
• Curious about trends and tech developments.
• Strong teaching and interpersonal abilities.
• Ability to learn independently and drive continuous improvement.
• Knowledge of Windows and Linux administration basics; Python development basics.
• Familiarity with cyber defense standards (MITRE, NIST, etc.).
• Fluent in English and French; knowledge of German/Spanish a plus.

Responsabilidades

• Technical analysis and optimization of customer architectures on Sekoia.
• Audit configurations, detect friction points, and propose technical adjustments.
• Co-facilitate workshops to build user skills on Sekoia.
• Present new features and use cases to maximize value.
• Monitor SLAs and KPIs; propose corrective actions during incidents.
• Conduct health checks with the CSM; relay product roadmap feedback.
• Coordinate with Product/R&D to centralize improvement requests.
• Serve as main contact for major incidents with the customer.
• Support renewal prep with demos and ROI arguments; identify upsell opportunities.
• Bridge between customers and Support, Product, R&D, and Infra teams.

Conhecimentos

Teaching skills

Interpersonal skills

Python basics

Windows administration

Linux administration

Formação académica

Engineering degree or equivalent

Ferramentas

Python

Descrição da oferta de emprego

Want to give your cybersecurity career a boost?

Join Sekoia as a Technical Account Manager in our Technical Account Management team. Trained on our innovative platform, you will become your customers' trusted technical liaison, orchestrating their adoption and maximizing the value of Sekoia, from onboarding to renewal. Working alongside a Customer Success Manager and in close collaboration with our Sales Executive, you will analyze their architectures, lead practical workshops, provide insights to enrich the roadmap, and actively contribute to upsells and renewals thanks to your expertise.

Your missions:

• Technical analysis and optimization

  • Map architecture and customer usage after signing to identify areas for optimization on Sekoia.

  • Regularly audit existing configurations, detect points of friction, and recommend technical adjustments.

  Product adoption & workshops

  • Co-facilitate practical workshops (in tandem with the CSM) to build user skills on Sekoia.

  • Present new features, demonstrate use cases, and help teams get the most value out of the tool.

  SLA monitoring & action plan

  • Measure and monitor service indicators (SLAs, operational KPIs) throughout the customer cycle.

  • In the event of an incident, formulate and share a corrective technical action plan with the customer.

  Technical review & ongoing feedback

  • Conduct periodic health checks in partnership with the CSM: review configuration, collect feedback, and share the product roadmap.

  • Centralize areas for improvement, qualify requests, and forward them to the Product/R&D teams.

  Critical incident management

  • Serve as the primary point of contact (with the CSM) for managing major incidents: coordinating investigations, monitoring deadlines, and communicating with the customer.

  • Ensure the traceability of corrective actions and contribute to improving internal processes.

  Renewal & business development

  • Provide technical support for renewal preparation (demonstrations, ROI arguments).

  • Identify upsell opportunities for additional modules and help build customized proposals.

  Cross-functional collaboration

  • Liaise between customers and Support, Product, R&D, and Infrastructure teams: gather, qualify, and prioritize their needs.

  • Summarize and disseminate customer feedback (satisfaction, irritants, requests for changes) to meet their needs and influence the roadmap.

  The position can be based in Paris, Rennes or fully remote from France. Professional trips paid for by the company might be required.

Your profile:

We are excited to meet you if :

• You have an engineering degree or equivalent, ideally in computer science, cybersecurity, or a related field.

• You have 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS publishing sector.

• You have experience in consulting or project management for the implementation or migration of SIEM solutions, with knowledge of SOC/CSIRT/BlueTeam environments being an asset.

• You are curious about new trends and technological developments.

• You have strong teaching skills and excellent interpersonal skills.

• You can learn independently and invest in the continuous improvement of your skills.

• Knowledge of Windows and Linux system administration principles, as well as the basics of Python development.

• Familiarity with certain cyber defense standards (MITRE, NIST, etc.).

• You are fluent in both English and French; other languages such as German or Spanish are a plus.

Recruitment Process:

Here’s what’s in store for you if you apply :

• HR Interview fit (30')
• N+1 Interview with Romain, TAM Team Lead(60')
• Skills and team fit interview with several members of the CS team (45')
• Wrap up with Cyril, CRO (30')

Our process usually takes about 2-3 weeks, depending on availability, it includes reference calls. The program: discussions rather than trick questions! These discussions will help you understand how Sekoia works and what it stands for. But they are also (and above all) an opportunity for you to tell us about your career path and your expectations for your next job!

Sekoia is an equal opportunity employer for any minority, disability, gender identity or sexual orientation. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.