Technical Account Manager - Mid-Market (Hebrew Speaking)

Jobgether; France; À distance; EUR 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Remote work

Travel up to 25%

Career development

Résumé du poste

Jobgether is seeking a Technical Account Manager - Mid-Market (Hebrew Speaking) based in France. You will be the trusted technical advisor to mid-market customers across Europe, guiding onboarding, proactive support, and best-practice adoption of our security platform.

Fluency in Hebrew and English is essential, with experience in Windows Server, cybersecurity, and strong communication. This remote role requires collaboration with support, engineering, and sales teams, and may require travel up

Qualifications

• Bachelor's degree or equivalent practical experience.
• Fluent in Hebrew and English.
• Experience with Windows Server operating systems.
• Knowledge of enterprise web technologies, cybersecurity, and modern IT infrastructure.
• Strong customer service and communication skills.
• Experience using AI technologies to enhance workflows or business results.

Responsabilités

• Serve as the primary technical contact for mid-market customers across the EMEA region.
• Onboard new customers and guide platform adoption and configuration.
• Conduct platform health checks and provide product training.
• Document feedback and coordinate with internal teams to address needs.
• Build relationships with stakeholders at all levels, including SOC teams and executives.
• Investigate issues, develop action plans, and ensure timely resolutions.
• Escalate complex cases and coordinate cross-functional teams.

Connaissances

Hebrew language

English language

Windows Server

Cybersecurity knowledge

Customer success mindset

Strong communication

Formation

Bachelor's degree or equivalent

Description du poste

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager - Mid-Market (Hebrew Speaking) based in France.

Join a customer-focused cybersecurity team dedicated to helping organizations strengthen their security posture and prevent cyber threats. As a Technical Account Manager, you will serve as a trusted technical advisor to mid-market customers across Europe, helping them maximize the value of their security solutions. You will guide customers through onboarding, provide proactive technical support, and recommend best practices to improve platform adoption and performance. Working closely with support, engineering, and sales teams, you will resolve complex technical issues and advocate for customer needs. Your ability to communicate fluently in Hebrew and English will be essential to building strong relationships with customers at every organizational level. This remote opportunity combines technical problem-solving, customer success, and collaboration in a fast-moving cybersecurity environment.

Accountabilities:

• Serve as the primary technical contact for mid-market customers, complementing customer support teams across the EMEA region.
• Onboard new customers and guide them through platform adoption, configuration, and best practices.
• Conduct periodic platform health checks, provide product training, and recommend improvements to customer security operations.
• Advocate for customer needs by documenting feedback and coordinating with relevant internal stakeholders.
• Build relationships with stakeholders at all levels, from Security Operations Center (SOC) teams to executive leadership.
• Investigate technical issues, provide recommendations, develop action plans, and follow up to ensure timely resolution.
• Escalate complex or critical cases when necessary and coordinate cross-functional teams to drive resolution.
• Leverage internal technical experts, engineering resources, knowledge bases, and other tools to deliver effective solutions.
• Create and maintain knowledge base content to share technical learnings and support consistent problem-solving.
• Exchange technical insights and best practices with colleagues while staying informed about emerging technologies and complementary security solutions.
• Identify potential customer renewal risks and work with internal teams to address concerns and support successful renewals.
• Collaborate with sales teams to identify opportunities for account expansion.
• Use AI technologies to improve decision-making, streamline workflows, increase efficiency, and support business outcomes.

Requirements:

• Bachelor's degree or equivalent practical experience.
• Native or fluent proficiency in both Hebrew and English.
• Experience working with Windows Server operating systems.
• Knowledge of enterprise web technologies, cybersecurity, and modern IT infrastructure.
• Strong customer service skills and the ability to establish technical credibility quickly.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving abilities and sound technical judgment.
• Collaborative approach and commitment to customer success.
• Proven experience using AI technologies to enhance workflows, decision-making, operational efficiency, or business results.
• Willingness and ability to travel up to 25%.

Nice-to-have qualifications:

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• CISSP or ITIL certification.
• At least 3 years of experience in Customer Success, Technical Support, or Technical Account Management within a SaaS organization.
• Advanced knowledge of Linux and macOS platforms.

Benefits:

• Competitive compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and paid time off allowances.
• Paid parental and adoption leave.
• Professional development and career growth opportunities across roles and experience levels.
• Employee networks, local community groups, and volunteering opportunities.
• A collaborative workplace culture focused on inclusion, connection, and innovation.
• Remote work arrangement, with travel requirements of up to 25%.