Customer Support Specialist — Multilingual & Tech-Savvy

Signaturit Group a Namirial Company; Puteaux; On-site; EUR 35,000 - 38,000; Full time

Benefits offered by this job

Flexible working hours

RTT framework

Technical training platforms

Regular events

Job summary

Signaturit Group, a Namirial Company, is seeking a Customer Support Specialist to join our innovation-driven team in France. You will report to the Customer Support Manager and manage customer requests, monitor SLAs and platform activity, and contribute to the creation of self-help articles.

Qualifications include a Bachelor’s in Computer Science and 3 years in a similar role; proficiency with Zendesk and Jira; ability to analyze logs; and knowledge of HTML, SQL and REST APIs.

Qualifications

• Bachelor's degree in Computer Science with 3 years of experience in a similar role.
• Fluency in French and English; Spanish a plus.

Responsibilities

• Managing customer requests
• Ensuring compliance with SLAs defined in customer contracts
• Monitoring platform activity
• Analyzing error/warning logs generated by the platform
• Analyzing and reporting on support activity; propose sustainable solutions
• Documentation: contributing to online help articles and operating procedures

Skills

Zendesk

Jira

Log analysis

Windows OS

Office 365

HTML

SQL

REST APIs

Education

Bachelor's degree in Computer Science

Job description

Signaturit Group, a Namirial Company, is seeking a Customer Support Specialist to join our innovation-driven team in France. You will report to the Customer Support Manager and manage customer requests, monitor SLAs and platform activity, and contribute to the creation of self-help articles.

Qualifications include a Bachelor’s in Computer Science and 3 years in a similar role; proficiency with Zendesk and Jira; ability to analyze logs; and knowledge of HTML, SQL and REST APIs.