Customer Support Specialist (Saas)

Signaturit Group; Puteaux; Hybride; EUR 35 000 - 38 000; Plein temps

Avantages offerts par ce poste

Health insurance 100% covered

Meal vouchers

Flexible hybrid work

Onboarding and skills development

Résumé du poste

Signaturit Group, part of Namirial, is seeking a Customer Support professional in France to manage customer requests, monitor platform activity, and ensure SLA compliance. The role requires a computer science degree and strong English/French language skills, with Spanish a plus.

Hybrid work setup and a permanent contract are offered. The candidate will analyze logs, diagnose incidents, and contribute to documentation and knowledge base articles to improve service quality and customer

Qualifications

• Bachelor's degree in Computer Science; 3 years experience in a similar position.
• Fluent French and English; Spanish is a plus.

Responsabilités

• Managing customer requests
• Ensuring compliance with SLAs defined in customer contracts
• Monitoring platform activity
• Analyzing error/warning logs generated by the platform
• Analyzing and reporting on support activity; proposing sustainable solutions
• Improving service quality and responses; maximizing satisfaction
• Documentation: contributing to online help articles, procedures, and operating methods

Connaissances

Customer empathy

Organization

Analytical thinking

Collaboration

Clear writing

Formation

Bachelor's degree in Computer Science

Outils

Zendesk

Jira

REST APIs

SQL

HTML

Windows OS

Office 365

Description du poste

About Signaturit Group, a Namirial Company

Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.

As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).

Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia — the group combines global reach with local proximity to offer direct service to businesses and public administrations.

What you will do at Signaturit, A Namirial Company

Reporting directly to the Customer Support Manager and working within an innovation-driven team, you will be responsible for:

• Managing customer requests
• Ensuring compliance with the service level agreements (SLAs) defined in our customer contracts
• Monitoring platform activity
• Analyzing error/warning logs generated by the platform
• Analyzing and reporting on support activity: you will analyze incidents and propose sustainable solutions
• Improving the service Ensuring the quality of responses provided to customers, maximizing positive feedback in satisfaction surveys
• Documentation: contributing to the creation of online help articles, procedures, and operating methods

What we believe should contribute to your success in this context

• Bachelor's degree in Computer Science - 3 years experience in a similar position.

Technical skills:

• Proficiency with ticketing tools: Zendesk (macros, views, automations, reporting) and Jira.
• Ability to analyze logs and diagnose incidents.
• Windows and Office 365 environments.
• HTML, SQL, and REST APIs (a plus): reading data, running diagnostic queries, formatting articles, and making API requests.

Soft Skills:

• Strong sense of service and customer empathy.
• Excellent organization and rigor
• Analytical and synthesis skills.
• Effective collaboration with product, dev, and CSM teams.
• Teaching ability and clear writing.
• Strong organizational skills, excellent interpersonal skills, and a collaborative spirit

Language:

French and English are required; Spanish is a plus

Interview process (indicative, may require additional stages if required)

• HR Discovery Call (30 min)
• First interview with our business (direct report)
• Business case
• Second interview with our business & business case feedback
• Reference check

Why Join Us

• Flexible hybrid work set up
• Flexible working hours and A framework status with RTT
• Health Insurance 100% covered
• Meal Vouchers (Ticket restaurants)
• Tailor-made onboarding and skills development program
• Access to specialized technical training platforms
• Regular events to maintain a good atmosphere
• Permanent role
• Annual base salary €35/38K€, depending on experience level.

Join Our Vision

Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

For more information, explore our website and discover how you can contribute to our mission.

* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.