Customer Support Specialist (Saas)

Signaturit Group a Namirial Company; Puteaux; On-site; EUR 35,000 - 38,000; Full time

Benefits offered by this job

Flexible working hours

RTT framework

Technical training platforms

Regular events

Job summary

Signaturit Group, a Namirial Company, is seeking a Customer Support Specialist to join our innovation-driven team in France. You will report to the Customer Support Manager and manage customer requests, monitor SLAs and platform activity, and contribute to the creation of self-help articles.

Qualifications include a Bachelor’s in Computer Science and 3 years in a similar role; proficiency with Zendesk and Jira; ability to analyze logs; and knowledge of HTML, SQL and REST APIs.

Qualifications

• Bachelor's degree in Computer Science with 3 years of experience in a similar role.
• Fluency in French and English; Spanish a plus.

Responsibilities

• Managing customer requests
• Ensuring compliance with SLAs defined in customer contracts
• Monitoring platform activity
• Analyzing error/warning logs generated by the platform
• Analyzing and reporting on support activity; propose sustainable solutions
• Documentation: contributing to online help articles and operating procedures

Skills

Zendesk

Jira

Log analysis

Windows OS

Office 365

HTML

SQL

REST APIs

Education

Bachelor's degree in Computer Science

Job description

About Signaturit Group, a Namirial Company

Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.

As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).

Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations.

What you will do at Signaturit, A Namirial Company

Reporting directly to the Customer Support Manager and working within an innovation-driven team, you will be responsible for:

• Managing customer requests


• Ensuring compliance with the service level agreements (SLAs) defined in our customer contracts


• Monitoring platform activity


• Analyzing error/warning logs generated by the platform


• Analyzing and reporting on support activity: you will analyze incidents and propose sustainable solutions


• Improving the service Ensuring the quality of responses provided to customers, maximizing positive feedback in satisfaction surveys


• Documentation: contributing to the creation of online help articles, procedures, and operating methods

What we believe should contribute to your success in this context

• Bachelor's degree in Computer Science - 3 years experience in a similar position.

Technical skills

• Proficiency with ticketing tools: Zendesk (macros, views, automations, reporting) and Jira.


• Ability to analyze logs and diagnose incidents.


• Windows and Office 365 environments.


• HTML, SQL, and REST APIs (a plus): reading data, running diagnostic queries, formatting articles, and making API requests.

Soft Skills

• Strong sense of service and customer empathy.


• Excellent organization and rigor


• Analytical and synthesis skills.


• Effective collaboration with product, dev, and CSM teams.


• Teaching ability and clear writing.


• Strong organizational skills, excellent interpersonal skills, and a collaborative spirit


• Language: French and English are required; Spanish is a plus

Interview process (indicative, may require additional stages if required)

• HR Discovery Call (30 min)


• 1st interview with our business (direct report)


• Business case


• 2nd interview with our business & business case feedback


• Reference check

Why Join Us

• Flexible working hours and A framework status with RTT


• Access to specialized technical training platforms


• Regular events to maintain a good atmosphere


• Annual base salary €35/38K€, depending on experience level.

Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

For more information, explore our website and discover how you can contribute to our mission.

* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.