Customer Success Manager

EasyPicky; Montpellier; Sur place; EUR 45 000 - 50 000; Plein temps

Avantages offerts par ce poste

Swile card

Health insurance

Team events

Résumé du poste

A tech company is seeking an experienced Customer Success Manager in Montpellier to enhance customer satisfaction and support growth. The role involves managing the full post-sales customer journey and acting as the voice of the customer within the organization. Candidates should have experience in B2B customer success, excellent communication skills, and fluency in English and French. The position offers a competitive salary, remote work options, and a dynamic work environment.

Qualifications

• Experience in Customer Success within a B2B environment, managing large or enterprise accounts.
• Ability to explain technical concepts to non-technical users.
• Experience in a SaaS/tech company or fast-growing startup is a plus.

Responsabilités

• Act as the voice of the customer within the company.
• Manage the full post-sales customer journey.
• Collaborate with the Sales team on renewals and upsell opportunities.

Connaissances

Customer Success experience

Excellent communication skills

Strong Excel skills

Problem-solving abilities

Fluency in English and French

Description du poste

As a Customer Success Manager, you act as a trusted point of contact and coordinator for our customers (large account/Enterprise) across Europe.
You ensure that the implementation of EasyPicky runs smoothly and delivers the expected value for our clients.

You are results‑driven, customer‑focused, tech‑savvy, and skilled at building strong internal and external relationships.
You understand your customers’ business needs and represent their voice internally at EasyPicky.

Your success will be measured through customer retention, account growth, and overall customer satisfaction.

As a Customer Success Manager, you are responsible for developing and strengthening long‑term customer relationships by maximizing the value customers derive from our product—thereby driving loyalty and long‑term engagement.

You are the main point of contact and a trusted advisor throughout the entire post‑sales customer lifecycle.
You work closely with your customers to ensure they are fully satisfied with our services.

Ultimately, your primary goal is to deliver an outstanding customer experience and maximize product adoption to support your customers’ growth.

Key Responsibilities

Act as the voice of the customer within the company: collect feedback and drive continuous improvements across all areas, including product; build trusted relationships at all levels and take ownership of customer health, growth, and satisfaction.

Manage the full post‑sales customer journey: onboarding, regular check‑ins, and business reviews.

Understand customer success metrics and work consistently toward achieving them; analyze usage data to provide insights and recommendations that support long‑term objectives.

Ensure customer satisfaction across your accounts through account planning, proactive communication, problem‑solving, risk mitigation, and performance monitoring.

Collaborate with the Sales team on renewals and upsell opportunities, and with the Product team to ensure customers receive the right features and functionality.

Maintain a strong understanding of current market and industry trends.

What we’re looking for

We’d love to hear from you if you have:

Experience in Customer Success within a B2B environment, managing large or enterprise accounts

Excellent communication, interpersonal, service, and presentation skills, with strong multitasking abilities

Strong Excel skills to process large datasets and produce clear, insightful reports

The ability to explain technical concepts to non‑technical users

Experience in a SaaS/tech company or a fast‑growing startup (a plus)

A solution‑oriented, autonomous, and goal‑driven mindset

Fluency in English and French (German is a plus)

What We Offer

A role with strong impact on customer satisfaction and company growth

A dynamic work environment where everyone’s voice matters, initiatives are encouraged, and you have a high level of ownership

The option to work remotely up to 3 days per week

Compensation: fixed salary of €45,000–€50,000 gross per year depending on experience + performance‑based bonus + additional benefits (e.g. Swile card, health insurance, etc.)

Regular team events to strengthen collaboration: afterworks, team buildings, seminars, and more

This is a permanent, full‑time position (CDI), available immediately and based in Montpellier (Odysseum district)