EMEA Customer Success Manager - Tier 3 (Hybrid, FR/EN)

OneStream Software; France; Hybrid; EUR 65,000 - 85,000; Full time

Job summary

OneStream Software is seeking a Customer Success Manager to help 60 Tier 3 accounts across EMEA, with a focus on France. You will guide onboarding, adoption, renewal, and value realization, acting as a strategic advisor and primary customer advocate.

Fluency in English and French is required, with a hybrid work arrangement between home and Paris office. You will partner with sales, manage risk, and build strong executive relationships, driving retention and long-term success for OneStream’s

Qualifications

• Minimum 5 years of professional experience.
• At least 3 years in a SaaS customer success role.
• Experience engaging with finance IT leadership (CFOs, CIOs, CTOs, CISOs).
• Strong relationship management and stakeholder skills.
• Fluent in English and French at business level.

Responsibilities

• Manage a portfolio of customers and drive adoption, expansion, and renewal.
• Collaborate with sales to ensure successful onboarding and transitions.
• Act as a trusted advisor and advocate across internal teams.
• Conduct regular Business Review meetings and identify risks.
• Develop in-depth knowledge of OneStream platform and CPM solutions.

Skills

Customer success

Relationship management

Finance process knowledge

Bilingual English/French

SaaS experience

Education

Bachelor's degree in Business/Finance

Tools

OneStream

Oracle EPM Suite

SAP BPC

IBM Cognos

Job description

OneStream Software is seeking a Customer Success Manager to help 60 Tier 3 accounts across EMEA, with a focus on France. You will guide onboarding, adoption, renewal, and value realization, acting as a strategic advisor and primary customer advocate.

Fluency in English and French is required, with a hybrid work arrangement between home and Paris office. You will partner with sales, manage risk, and build strong executive relationships, driving retention and long-term success for OneStream’s