Customer Success Manager • Sales

SoftwareONE; Paris; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

SoftwareOne in Paris is seeking a Customer Success Delivery Manager to maintain ongoing relationships with a portfolio of major enterprise accounts and ensure an exceptional customer experience. You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

You will collaborate with internal teams to manage quotes, licensing, and end-to-end processes, while driving timely resolutions of

Qualifications

• Demonstrated experience supporting sales teams to help acquire, retain, and grow customer relationships while maintaining strong client relations
• Proven ability to manage time, priorities, and daily workload efficiently, including handling high volumes of work and meeting tight deadlines
• Strong relationship-building skills with clear verbal and written communication and the ability to work independently, show initiative, and adapt to change
• Solid understanding of operational policies, processes, and procedures, with experience in researching information, planning, and scheduling
• Highly motivated and results-oriented, with a proactive and solutions-focused mindset
• Detail-oriented with the ability to break down complex tasks and a strong understanding of technology solutions

Responsibilities

• Manage quote creation, order processing, and daily customer and partner requests
• Provide licensing support in collaboration with cross-functional teams to address customer needs
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers

Job description

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

• Do you enjoy supporting sales teams and building strong, long‑term relationships with customers?
• Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
• Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

Location: Paris France | Reports to: Team Lead Delivery Customer Success Manager | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com

As our Customer Success Delivery Manager you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers (Major Enterprise Accounts). You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

Key Responsibilities

• Manage quote creation, order processing, and daily customer and partner requests
• Provide licensing support in collaboration with cross‑functional teams to address customer needs
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end‑to‑end processes
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers

What we need to see from you

• Demonstrated experience supporting sales teams to help acquire, retain, and grow customer relationships while maintaining strong client relations
• Proven ability to manage time, priorities, and daily workload efficiently, including handling high volumes of work and meeting tight deadlines
• Strong relationship‑building skills with clear verbal and written communication and the ability to work independently, show initiative, and adapt to change
• Solid understanding of operational policies, processes, and procedures, with experience in researching information, planning, and scheduling
• Highly motivated and results‑oriented, with a proactive and solutions‑focused mindset
• Detail‑oriented with the ability to break down complex tasks and a strong understanding of technology solutions

Job Function

Sales

Accommodations

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.