Customer Experience Specialist

Jobtailor; Aix-en-Provence; Sur place; EUR 28 000 - 32 000; Plein temps

Résumé du poste

Jobtailor is seeking a French-speaking customer support specialist to assist clients via phone, email and chat, delivering fast and accurate solutions with a friendly, empathetic approach to ensure customer satisfaction.

You will update internal systems, resolve issues related to services or accounts, and collaborate with the team to provide an optimal experience for every user. This role emphasizes clear communication and problem solving in a fast-paced Aix-en-Provence environment.

Qualifications

• French-speaking professionals
• Experience in customer support
• Ability to resolve problems quickly
• Knowledge of online services or accounts

Responsabilités

• Assist French-speaking customers via phone, email, and chat
• Provide fast and accurate solutions with a friendly, empathetic approach
• Help customers resolve issues related to services or accounts
• Update and manage information in internal systems
• Collaborate with the team to ensure an optimal customer experience

Connaissances

French language

Customer support

Problem solving

Online services knowledge

Outils

Internal Systems

Description du poste

• Assist French-speaking customers via phone, email, and chat
• Provide fast and accurate solutions with a friendly, empathetic approach
• Help customers resolve issues related to services or accounts
• Update and manage information in internal systems
• Collaborate with the team to ensure an optimal customer experience

Requirements

• French-speaking professionals
• Experience in customer support
• Ability to resolve problems quickly
• Knowledge of online services or accounts

Core Competencies

Demonstrates proficiency in providing customer support to French-speaking clients, effectively resolving issues related to services or accounts while ensuring a positive customer experience.

Highest-signal resume keywords

• French-Speaking
• Customer Support Experience
• Problem Resolution
• Knowledge of Online Services
• Empathetic Communication

ATS Optimization Keywords

Hard Skills

• Customer Support
• Problem Solving
• Account Management
• Service Resolution

Soft Skills

• Empathy
• Collaboration
• Communication

Tools & Technologies

• Internal Systems