French Customer Support Agent

Jobtailor; Lille; On-site; EUR 24,000 - 32,000; Full time

Job summary

Jobtailor in Lille, France is seeking a customer service representative to assist customers by phone, email, and chat, identify needs, and recommend solutions.

The role emphasizes delivering a positive experience, managing files with internal systems, and contributing to a motivated, collaborative team.

Qualifications

• Fluent in French (spoken and written).
• Good level of English (B2) for internal communication.
• Strong customer-service orientation, empathy, and excellent communication skills.
• Comfortable with computer tools and multitasking.
• Right to work in Portugal (EU passport or Portuguese residence permit).

Responsibilities

• Handle incoming calls and assist customers by phone, email, and chat
• Identify customers' needs and recommend the best solutions
• Deliver a positive customer experience and strengthen customer loyalty
• Manage customer files efficiently using various tools and internal systems
• Actively contribute to a motivated, collaborative team environment

Skills

French

English (B2)

Customer service

Multitasking

Communication

EU work eligibility

Job description

Responsibilities

• Handle incoming calls and assist customers by phone, email, and chat
• Identify customers' needs and recommend the best solutions
• Deliver a positive customer experience and strengthen customer loyalty
• Manage customer files efficiently using various tools and internal systems
• Actively contribute to a motivated, collaborative team environment

Qualifications

• Fluent in French (spoken and written)
• Good level of English (B2) for internal communication
• Strong customer-service orientation, empathy, and excellent communication skills
• Comfortable with computer tools and multitasking
• Previous customer service experience is an asset (not required)
• Right to work in Portugal (EU passport or Portuguese residence permit)