French-speaking Customer Support Representative

Jobtailor; Poitiers; Sur place; EUR 26 000 - 32 000; Plein temps

Résumé du poste

Jobtailor in Poitiers (France) is seeking a customer support specialist to assist French-speaking users by phone, email and chat, delivering fast, accurate solutions with empathy.

You will resolve technical or account-related issues, update records in internal systems and collaborate with the team to ensure an optimal user experience.

Fluency in French (C2) and English (B2) is required, with a friendly, proactive attitude and strong problem-solving skills.

Qualifications

• Required languages: French (C2 or higher) + English (minimum B2)

Responsabilités

• Assist French-speaking users by phone, email, and chat.
• Provide fast and accurate solutions with a friendly and empathetic approach.
• Help users resolve technical or account-related issues.
• Update and manage information in internal systems.
• Collaborate with the team to ensure an optimal user experience.

Connaissances

empathy

communication

problem-solving

collaboration

customer service

technical support

user experience

Description du poste

Responsibilities

• Assist French-speaking users by phone, email, and chat.


• Provide fast and accurate solutions with a friendly and empathetic approach.


• Help users resolve technical or account-related issues.


• Update and manage information in internal systems.


• Collaborate with the team to ensure an optimal user experience.

Requirements

• Required languages: French (C2 or higher) + English (minimum B2)

Soft Skills

• empathy


• communication


• problem-solving


• collaboration


• customer service


• technical support


• user experience