Customer Service Advisor

Jobtailor; Strasbourg; Sur place; EUR 24 000 - 36 000; Plein temps

Résumé du poste

Jobtailor is seeking a driven customer service specialist in Strasbourg to deliver exceptional support and promote Air France products and partner offerings. You will advise customers, handle inquiries, and contribute to loyalty-building activities.

The role emphasizes strong communication, empathy, and a proactive approach in a fast-paced travel and hospitality context. On-site position with opportunities to upsell and enhance customer experience.

Qualifications

• Comfortable speaking with customers by phone with strong verbal communication and a team-oriented attitude.
• Experience in customer service and/or travel, hospitality, or food service sectors is a plus.
• Active listening, empathy, enthusiasm, and emotional self-control are required for this role.
• Comfortable using office software and basic computer tools.

Responsabilités

• Deliver excellent customer service while meeting performance and service quality targets.
• Inform, advise, and assist customers while following established procedures.
• Act as a brand ambassador and promote Air France products and services, as well as those of airline and non-airline partners.
• Build customer loyalty and foster strong customer relationships.
• Upsell and generate additional sales.

Connaissances

Strong Verbal Communication

Active Listening

Empathy

Persuasive Skills

Team-Oriented Attitude

Outils

Office Software

Basic Computer Tools

Description du poste

Responsibilities

• Deliver excellent customer service while meeting performance and service quality targets
• Inform, advise, and assist customers while following established procedures
• Act as a brand ambassador and promote Air France products and services, as well as those of airline and non-airline partners
• Build customer loyalty and foster strong customer relationships
• Upsell and generate additional sales

Requirements

• Comfortable speaking with customers by phone, with strong verbal communication skills, responsiveness, and a team‑oriented attitude
• Experience in customer service and/or in the travel, hospitality, or food service sectors is a plus
• Active listening, empathy, enthusiasm, and emotional self‑control are required for this role
• Comfortable using office software and basic computer tools
• Don’t hesitate to apply if:
• You have excellent interpersonal skills and polished communication
• You are comfortable both verbally and in writing
• You can be persuasive
• You are proactive

Core Competencies

Demonstrates strong verbal and written communication skills, active listening, and empathy to deliver exceptional customer service and build lasting customer relationships. Proficient in upselling and promoting products while utilizing basic office software and computer tools.

Highest‑signal resume keywords

• Customer Service Experience
• Strong Verbal Communication
• Active Listening
• Persuasive Skills
• Team‑Oriented Attitude

Soft Skills

• Empathy
• Enthusiasm
• Emotional Self‑Control
• Interpersonal Skills
• Proactivity

Industry Keywords

• Travel Sector
• Hospitality Sector
• Food Service Sector

Tools & Technologies

• Office Software
• Basic Computer Tools