French Customer Specialist in Lisbon

Cross Border Talents; Roubaix; Sur place; EUR 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health Insurance

Life Insurance

Relocation Package

Onsite Work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist to deliver professional support across orders, accounts, products, and services. You will interact via phone, email, chat and other digital channels to resolve inquiries and ensure a smooth customer journey.

You will work within an international team, stay up-to-date on policies, collaborate with internal departments, and uphold a high standard of service in a travel-focused business.

Qualifications

• Fluent in French (C1/C2) and English (B2) level.
• EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Responsabilités

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, accounts, products, and services.
• Identify customer needs and provide clear, accurate information.

Connaissances

Analytical thinking

Creative thinking

Communication skills

Description du poste

Take Your Customer Service Career to the Next Level!

Are you passionate about helping customers and creating positive experiences? Join an international team as a Customer Specialist and play an important role in delivering high-quality customer support.

Role Overview:

As a Customer Specialist, you will serve as a key point of contact for customers, providing professional and personalized assistance across a wide range of topics, including orders, accounts, products, services, and general inquiries.

You will communicate with customers through phone, email, chat, and digital platforms, identifying their needs, providing appropriate solutions, and ensuring a smooth and positive experience throughout the entire support process.

Key Responsibilities:

• Deliver professional, friendly, and efficient customer support through phone, email, chat, and digital channels.
• Assist customers with questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify customer needs and provide clear, accurate, and relevant information.
• Handle customer questions, complaints, and concerns professionally and effectively.
• Guide customers through relevant processes, platforms, products, and services.
• Document customer interactions, requests, and resolutions accurately in internal systems.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Identify recurring customer issues and share feedback to support continuous process and service improvements.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training.

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portugueseresidency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment