Customer Onboarding & Advocacy Engineer

Nokia; Us; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Continuous learning opportunities

Well-being programs

Mentoring programs

Diverse and inclusive culture

Résumé du poste

A leading telecommunications company is seeking a Customer Advocacy Engineer to lead onboarding and customer management processes. This role involves acting as a key contact for customers, generating test plans, and ensuring customer satisfaction through effective relationship management. Candidates should have significant experience in customer management within technical environments and a strong grasp of optical network concepts. Join a culture that promotes inclusion and professional development.

Qualifications

• 7+ years of experience in customer management roles.
• Experience in onboarding and relationship management in technical settings.
• Practical knowledge of Ethernet, DWDM, and OTN concepts.

Responsabilités

• Lead customer onboarding and deployment phases.
• Act as the main point of contact for customer management.
• Generate customer test plans for new product features.

Connaissances

Customer management

Technical relationship-building

Long Haul and/or Metro Optical Networks

Automation (Python, SDN, etc.)

TCP/IP networking

Optical test sets

Hands-on testing

Formation

Master’s degree in electrical/electronic Engineering, Computer Engineering, Computer Science, Telecommunications

Description du poste

A leading telecommunications company is seeking a Customer Advocacy Engineer to lead onboarding and customer management processes. This role involves acting as a key contact for customers, generating test plans, and ensuring customer satisfaction through effective relationship management. Candidates should have significant experience in customer management within technical environments and a strong grasp of optical network concepts. Join a culture that promotes inclusion and professional development.