Customer Service Engineer

Sector technologies; Grenoble; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Sector technologies is seeking a Customer Service Engineer who blends technical expertise with customer interaction. You will be the main contact for customers, ensuring their needs are understood, addressed, and resolved while delivering a high-quality service experience.

You will collaborate with internal teams to ensure smooth operations, fast issue resolution, and long-term customer satisfaction through hands-on support, on-site visits, and accurate service reporting.

Qualifications

• Technician or Engineer degree (or equivalent technical background).
• Experience or strong knowledge of customer service principles and best practices.
• Comfortable using common computer applications and administrative tools.
• Solid written and verbal communication skills.

Responsabilités

• Serve as primary contact for customer inquiries via phone, email, and face-to-face interactions.
• Respond promptly and professionally to customer requests, questions, and concerns.
• Handle and resolve customer complaints with a solution-oriented mindset.
• Collect and analyze relevant information to provide accurate and effective responses.
• Perform customer verification when required.
• Coordinate with Technical Support teams for advanced or unresolved issues.
• Follow up on customer interactions to ensure full resolution and satisfaction.
• Participate in on-site activities such as facility checks, system delivery, and new system installations.
• Prepare clear and accurate intervention and service reports.
• Manage customer accounts and service requests.
• Process forms, applications, and administrative documentation.
• Maintain detailed records of customer interactions, actions taken, and outcomes.

Connaissances

Customer service

Written communication

Verbal communication

Problem solving

Organizational skills

Formation

Technician or Engineer degree

Description du poste

Join our team and make a real impact on customer satisfaction

We are looking for a Customer Service Engineer who enjoys combining technical expertise with customer interaction. In this role, you will be a key point of contact for our customers, ensuring their needs are understood, addressed, and resolved efficiently while delivering a high-quality service experience.

Your Role

As a Customer Service Engineer, you will act as a trusted partner for our customers, supporting them throughout the lifecycle of our products and services. You will work closely with internal teams to ensure smooth operations, fast issue resolution, and long-term customer satisfaction.

What You Will Do

• Serve as the primary contact for customer inquiries via phone, email, and face-to-face interactions
• Respond promptly and professionally to customer requests, questions, and concerns
• Handle and resolve customer complaints with a solution-oriented mindset
• Collect and analyze relevant information to provide accurate and effective responses
• Perform customer verification when required

Technical & Operational Support

• Coordinate with Technical Support teams for advanced or unresolved issues
• Follow up on customer interactions to ensure full resolution and satisfaction
• Participate in on-site activities such as facility checks, system delivery, and new system installations
• Prepare clear and accurate intervention and service reports

Account & Administrative Management

• Manage customer accounts and service requests
• Process forms, applications, and administrative documentation
• Maintain detailed records of customer interactions, actions taken, and outcomes
• Work closely with internal departments to ensure seamless service delivery
• Communicate clearly and effectively with customers and internal stakeholders

Who You Are

Your Background

• Technician or Engineer degree (or equivalent technical background)
• Experience or strong knowledge of customer service principles and best practices
• Comfortable using common computer applications and administrative tools
• Solid written and verbal communication skills

Your Strengths

• Customer-focused with a proactive and solution-driven approach
• Excellent interpersonal and communication skills
• Strong listening, analytical, and problem-solving abilities
• Highly organized with great attention to detail
• Adaptable, autonomous, and eager to take initiative
• Able to manage priorities and perform well in a fast-paced environment

Why Join Us

• A role combining technical challenges and customer interaction
• The opportunity to work with cross-functional teams
• A position where your impact on customer satisfaction truly matters
• Professional growth within a supportive and collaborative environment