Customer Care Team Lead (EN/FR) — AI-Enabled Support

present of AI; Paris; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

present of AI in Paris is seeking a dedicated Support Lead to blend hands-on customer care with team-building. The role requires time on chat and phone with members and lab partners, then writing playbooks, escalation paths and formal training as the team grows.

A seasoned candidate will have a couple of years in high-volume consumer support, fluent English and French, and a warm but precise communication style ready for a first formal lead position in health tech.

Formación

• Couple of years in high-volume consumer support.
• Fluent in English and French.
• Ready for a first formal lead role in health tech.
• Warm but precise communication style.

Responsabilidades

• Provide hands-on support via chat and phone with members and lab partners.
• Write playbooks and escalation paths as the team grows.
• Develop and deliver training for the team.

Conocimientos

Lead role

Bilingual English/French

SOP writing

Playbook development

Training & coaching

Phone & chat support

Team building

Descripción del empleo

present of AI in Paris is seeking a dedicated Support Lead to blend hands-on customer care with team-building. The role requires time on chat and phone with members and lab partners, then writing playbooks, escalation paths and formal training as the team grows.

A seasoned candidate will have a couple of years in high-volume consumer support, fluent English and French, and a warm but precise communication style ready for a first formal lead position in health tech.