Customer Care Team Lead

present of AI; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

present of AI in Paris is seeking a dedicated Support Lead to blend hands-on customer care with team-building. The role requires time on chat and phone with members and lab partners, then writing playbooks, escalation paths and formal training as the team grows.

A seasoned candidate will have a couple of years in high-volume consumer support, fluent English and French, and a warm but precise communication style ready for a first formal lead position in health tech.

Qualifications

• Couple of years in high-volume consumer support.
• Fluent in English and French.
• Ready for a first formal lead role in health tech.
• Warm but precise communication style.

Responsabilités

• Provide hands-on support via chat and phone with members and lab partners.
• Write playbooks and escalation paths as the team grows.
• Develop and deliver training for the team.

Connaissances

Lead role

Bilingual English/French

SOP writing

Playbook development

Training & coaching

Phone & chat support

Team building

Description du poste

This is a first dedicated support lead role in a fast-growing health company, mixing hands-on work with team building. It asks for time on chat and phone with members and lab partners, then writing playbooks, escalation paths and training as the team grows. A strong candidate has a couple of years in high-volume consumer support, fluent English and French, a warm but very precise style, and readiness for a first formal lead role.

How it fits the AI era

AI tools can take over routine replies, drafting, sorting of requests and reporting, which frees the team to spend time on harder cases. The company says its whole team has access to AI agents and is free to automate what it can. What stays human is the phone call with a worried member, judgment on sensitive health questions, and the care to get every detail right.

How it builds AI experience

The role offers a chance to work alongside an AI clinical companion and an internal platform, and to help shape how AI supports a health service. Someone can build this experience by trying AI tools on support tasks such as drafting answers, summarizing cases or spotting repeat issues. Documenting what saved time and where a person still needed to step in makes good proof.

Worth showing

• High-volume B2C support results
• Fluent English and French
• Phone-based problem solving
• Writing clear SOPs and playbooks
• Using AI to speed up support

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Lucis

Preventive health and longevity platform that, the company says, tests 110 blood biomarkers and pairs the results with an AI clinical companion for European consumers.