Customer Care Specialist

present of AI; Paris; Hybrid; EUR 24,000 - 38,000; Full time

Job summary

Lucis in Paris is seeking an entry-level Customer & Solutions specialist to support members and lab partners via chat, email and phone. You will know when to escalate issues to the medical team and maintain precise, empathy-driven responses.

The role blends human support with AI-assisted workflows, offering hands-on experience near an AI health product and opportunities to reduce repeated inquiries through smarter processes. Remote work options are available.

Qualifications

• Fluent in English and French.
• Excellent written and verbal communication.
• Careful with facts and able to decide when to escalate to the medical team.

Responsibilities

• Answer members and lab partners by chat, email and phone.
• Escalate health questions to the medical team when appropriate.
• Contribute to reducing repeated issues by following AI-assisted workflows.

Skills

English & French

Job description

Customer & Solutions · Paris · Remote · FullTime · Entry level

The day to day work is answering members and lab partners by chat, email and phone, and calling when a situation needs a human voice, such as a delayed result. A strong candidate is fluent in English and French, careful with facts, and clear on when a health question goes to the medical team. The posting also mentions leading a team, which does not match the specialist title or the 1+ year requirement, so it is worth asking about in the first call.

How it fits the AI era

AI tools can take over repetitive support steps, and the role includes projects to automate routine workflows. What stays human is the calm voice on the phone, the judgment on when a health question goes to the medical team. Accuracy matters more when members are anxious about their results.

How it builds AI experience

The company pairs blood testing with an AI clinical companion, so this role sits close to a real AI health product and the questions members ask about it. Hands on experience could come from automating support workflows and spotting where the AI or the process confuses members. Candidates can prepare by using AI tools to speed up their own support work and keeping examples of what they improved.

Worth showing

• Bilingual English and French support
• Phone empathy with upset customers
• Precision and error free replies
• Fixing root causes of repeat issues
• Using AI to automate tasks

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Lucis

Preventive health and longevity platform that, the company says, tests 110 blood biomarkers and pairs the results with an AI clinical companion for European consumers.