Customer Care Team Lead — Healthtech Member Experience

United States Digital Space LLC; Paris; Sur place; EUR 42 000 - 61 000; Plein temps

Avantages offerts par ce poste

Relocation support

On-site at Paris hub

Résumé du poste

United States Digital Space LLC is seeking a Customer Care Team Lead to own the member experience from day one, stabilize metrics, and scale a world-class support team in Paris. You will directly handle high-touch inquiries and mentor a growing team while working closely with product for proactive improvements.

The role emphasizes empathy, precise communication, and a startup mindset, with relocation support available.

Qualifications

• 2+ years in high-volume B2C customer care or support.
• Fluent in English and French (written and spoken).
• Strong empathy and customer-centric approach.
• Excellent attention to detail with zero tolerance for misquotes or errors.

Responsabilités

• Provide frontline support via chat and phone, resolving member inquiries personally.
• Mentor peers and step into lead responsibilities as the team grows.
• Design and implement SOPs, training guides, and escalation paths.
• Capture insights from support interactions to inform product roadmap decisions.

Connaissances

Bilingual English/French

People-first mindset

Phone-first instinct

Rigorous attention to detail

Outils

AI tools

Description du poste

United States Digital Space LLC is seeking a Customer Care Team Lead to own the member experience from day one, stabilize metrics, and scale a world-class support team in Paris. You will directly handle high-touch inquiries and mentor a growing team while working closely with product for proactive improvements.

The role emphasizes empathy, precise communication, and a startup mindset, with relocation support available.