Remote Entry-Level Bilingual Customer Care (EN/FR)

present of AI; Paris; Híbrido; EUR 24.000 - 38.000; Jornada completa

Descripción de la vacante

Lucis in Paris is seeking an entry-level Customer & Solutions specialist to support members and lab partners via chat, email and phone. You will know when to escalate issues to the medical team and maintain precise, empathy-driven responses.

The role blends human support with AI-assisted workflows, offering hands-on experience near an AI health product and opportunities to reduce repeated inquiries through smarter processes. Remote work options are available.

Formación

• Fluent in English and French.
• Excellent written and verbal communication.
• Careful with facts and able to decide when to escalate to the medical team.

Responsabilidades

• Answer members and lab partners by chat, email and phone.
• Escalate health questions to the medical team when appropriate.
• Contribute to reducing repeated issues by following AI-assisted workflows.

Conocimientos

English & French

Descripción del empleo

Lucis in Paris is seeking an entry-level Customer & Solutions specialist to support members and lab partners via chat, email and phone. You will know when to escalate issues to the medical team and maintain precise, empathy-driven responses.

The role blends human support with AI-assisted workflows, offering hands-on experience near an AI health product and opportunities to reduce repeated inquiries through smarter processes. Remote work options are available.