AI-Driven Enterprise Customer Success Manager

United States Digital Space LLC

Paris

Sur place

EUR 95 000 - 105 000

Plein temps

Il y a 4 jours

Soyez parmi les premiers à postuler

Générateur de candidature

Une candidature complète en une minute — CV personnalisé et lettre de motivation, prêts à envoyer.

Passez les filtres ATS

Résumé du poste

the company is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of ecommerce customers, guiding product adoption, automation maturity, and long‑term value realization. You will partner with Sales, Product, and Support to drive outcomes, surface insights, and ensure renewals while leveraging AI tools to improve efficiency across customer workflows.

With 5+ years in Customer Success, you balance strategic guidance with hands-on execution and thrive in a fast-moving

Qualifications

5+ years in Customer Success or account management.
Fluent/Fair level of French.
Experience in SaaS environment with multiple customers.
Strong written and verbal communication skills.
Curious and proactive mindset with detail-oriented approach.
Ability to balance strategic and hands-on execution.
Interest in ecommerce brands and AI-enabled support.

Responsabilités

Manage a portfolio of ~70-80 ecommerce customers, building relationships and guiding success.
Drive product adoption, automation, and AI use cases across customer workflows.
Monitor account health, identify risks, and support renewals and expansions.
Maintain accurate data and engage cross-functionally to improve processes and playbooks.
Collaborate with Sales, Product, and Support to surface insights and influence roadmaps.