Member Experience Lead — AI-Powered Care (Paris)

Lucis; Paris; On-site; EUR 55,000 - 90,000; Full time

Job summary

Lucis is building the OS for human longevity. As Customer Care Team Lead, you will own the member experience end-to-end, resolve queries via chat and phone, and mentor a growing support team from our Paris hub.

You should be fluent in English and French, with 2+ years in high-volume B2C support, and a proactive, detail-oriented mindset. We value speed, collaboration, and a startup mindset.

Qualifications

• 2+ years in high-volume B2C customer care with mentoring and readiness to step into a lead role.
• Fluent in English and French (written and spoken).
• Strong empathy and customer-centered mindset with attention to detail.

Responsibilities

• Own the member experience end-to-end—from onboarding to resolution.
• Mentor peers and help scale the support team; develop SOPs and training guides.
• Turn daily support interactions into actionable insights for product roadmap decisions.

Skills

B2C customer care

Bilingual English/French

Mentoring

Phone-first

Tools

AI tools

SOP writing

Job description

Lucis is building the OS for human longevity. As Customer Care Team Lead, you will own the member experience end-to-end, resolve queries via chat and phone, and mentor a growing support team from our Paris hub.

You should be fluent in English and French, with 2+ years in high-volume B2C support, and a proactive, detail-oriented mindset. We value speed, collaboration, and a startup mindset.